Customer Care Dispatcher - HVAC & Plumbing

ROYAL OAK HEATING, COOLING & ELECTRICAL; Troy (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

ROYAL OAK HEATING, COOLING & ELECTRICAL is seeking a CSR / Dispatcher in Troy, Michigan. As a key part of our operations, you will handle incoming calls, schedule service appointments, and coordinate technicians to provide timely service. Preferred qualifications include previous experience in customer service or dispatch, strong communication skills, and comfort using scheduling software. Join us to help keep homes comfortable and deliver great customer experiences.

Qualifications

• Previous customer service or dispatch experience preferred (HVAC/plumbing industry a plus).
• Ability to stay organized in a fast-paced environment.
• Comfortable using scheduling/CRM software.

Responsibilities

• Answer inbound calls and assist customers with scheduling, questions, and service requests.
• Dispatch technicians based on availability, location, and job priority.
• Maintain and update schedules in real-time.
• Communicate clearly with technicians and customers throughout the day.
• Handle customer concerns with professionalism and empathy.
• Enter and manage job details accurately in the system.
• Follow up on appointments and ensure customer satisfaction.

Skills

Customer service experience

Strong communication skills

Multitasking ability

Organizational skills

Problem-solving mindset

Tools

Scheduling/CRM software

Job description

ROYAL OAK HEATING, COOLING & ELECTRICAL is seeking a CSR / Dispatcher in Troy, Michigan. As a key part of our operations, you will handle incoming calls, schedule service appointments, and coordinate technicians to provide timely service. Preferred qualifications include previous experience in customer service or dispatch, strong communication skills, and comfort using scheduling software. Join us to help keep homes comfortable and deliver great customer experiences.