CSR/Dispatch

Royaloakheating; Troy (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

Royal Oak Heating, Cooling, Electrical, and Plumbing is seeking a highly organized CSR/Dispatcher to manage daily operations, handle inbound calls, schedule service appointments, and coordinate technicians for timely service.

You will maintain real-time schedules, communicate clearly with customers and technicians, and use scheduling/CRM software. The role offers competitive pay and benefits including health and dental insurance, 401(k) matching, and paid time off.

Qualifications

• Strong communication and multitasking abilities are essential.
• Must be organized in a fast-paced environment.
• Experience with scheduling/CRM software is preferred.

Responsibilities

• Answer inbound calls and assist customers with scheduling and service requests.
• Dispatch technicians based on availability, location, and job priority.
• Maintain and update schedules in real time.
• Communicate clearly with technicians and customers throughout the day.
• Handle customer concerns with professionalism and empathy.
• Enter and manage job details accurately in the system.
• Follow up on appointments to ensure customer satisfaction.

Skills

Communication skills

Multitasking

Organized

Customer service mindset

Tools

Scheduling/CRM software

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development

About Us

Royal Oak Heating, Cooling, Electrical, and Plumbing is a trusted provider of [heating, cooling, electrical, plumbing, etc.]. We pride ourselves on delivering top-notch service and creating a great experience for our customers from the first call to job completion.

Position Overview

We’re looking for a highly organized and customer-focused CSR / Dispatcher to be the central hub of our daily operations. This role is responsible for handling incoming calls, scheduling service appointments, and coordinating technicians to ensure efficient and timely service.

Key Responsibilities

• Answer inbound calls and assist customers with scheduling, questions, and service requests
• Dispatch technicians based on availability, location, and job priority
• Maintain and update schedules in real-time
• Communicate clearly with technicians and customers throughout the day
• Handle customer concerns with professionalism and empathy
• Enter and manage job details accurately in the system
• Follow up on appointments and ensure customer satisfaction

Qualifications

• Previous customer service or dispatch experience preferred (HVAC/plumbing industry a plus)
• Strong communication and multitasking skills
• Ability to stay organized in a fast-paced environment
• Comfortable using scheduling/CRM software
• Positive attitude and problem-solving mindset

What We Offer

• Competitive pay
• Benefits package (health, dental, 401K match,
• Paid time off and holidays
• Ongoing training and growth opportunities
• Supportive, team-oriented work environment

Why Join Us?

At Royal Oak Heating, Cooling, Electrical, and Plumbing, you’re not just answering phones, you’re helping keep homes comfortable and customers happy. Your role is critical to our success, and we value the impact you make every day.