Customer Service & Dispatch Coordinator

Royaloakheating; Troy (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

Royal Oak Heating, Cooling, Electrical, and Plumbing is seeking a highly organized CSR/Dispatcher to manage daily operations, handle inbound calls, schedule service appointments, and coordinate technicians for timely service.

You will maintain real-time schedules, communicate clearly with customers and technicians, and use scheduling/CRM software. The role offers competitive pay and benefits including health and dental insurance, 401(k) matching, and paid time off.

Qualifications

• Strong communication and multitasking abilities are essential.
• Must be organized in a fast-paced environment.
• Experience with scheduling/CRM software is preferred.

Responsibilities

• Answer inbound calls and assist customers with scheduling and service requests.
• Dispatch technicians based on availability, location, and job priority.
• Maintain and update schedules in real time.
• Communicate clearly with technicians and customers throughout the day.
• Handle customer concerns with professionalism and empathy.
• Enter and manage job details accurately in the system.
• Follow up on appointments to ensure customer satisfaction.

Skills

Communication skills

Multitasking

Organized

Customer service mindset

Tools

Scheduling/CRM software

Job description

Royal Oak Heating, Cooling, Electrical, and Plumbing is seeking a highly organized CSR/Dispatcher to manage daily operations, handle inbound calls, schedule service appointments, and coordinate technicians for timely service.

You will maintain real-time schedules, communicate clearly with customers and technicians, and use scheduling/CRM software. The role offers competitive pay and benefits including health and dental insurance, 401(k) matching, and paid time off.