Customer Service Representative

Precisiontoday; Oak Brook (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Life, AD&D, and disability insurance

401(k) with employer match

Paid time off

Paid parental leave

Training opportunities

Job summary

Precision Today in Oak Brook, IL is hiring a Customer Service Representative to join our office team. You will handle incoming calls, schedule service appointments, coordinate dispatching, and maintain customer records with accuracy.

The role emphasizes clear communication, high organization, and a positive customer experience as you support technicians and management in a fast-paced home services environment.

Qualifications

• 2+ years in customer service, call center, dispatching, or admin role
• Strong verbal and written communication
• Experience with scheduling software and CRM

Responsibilities

• Answer incoming customer calls and provide exceptional customer service
• Schedule service appointments and coordinate technician dispatching
• Respond to customer inquiries regarding services, appointments, and account information
• Maintain accurate customer records and update information within company software systems
• Confirm appointments and communicate scheduling updates with customers
• Assist customers with service requests, concerns, and follow-up communications
• Work closely with technicians, dispatchers, and management to ensure a seamless customer experience
• Handle a high volume of inbound and outbound calls professionally and efficiently
• Process customer information, service agreements, and other administrative documentation
• Resolve customer concerns with professionalism and a solution-oriented approach
• Support office operations and administrative tasks as needed
• Maintain a positive, professional attitude while representing the company

Skills

Communication skills

Customer service

Problem solving

Multitasking

Attention to detail

Teamwork

Independent work

Tools

ServiceTitan

Scheduling software

CRM

Nexstar

Job description

Overview

Now Hiring – Customer Service Representative

Precision Today is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, sewer, drains and electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round.

We are seeking a motivated and customer-focused Customer Service Representative to join our office team in Oakbrook, Illinois. This role is ideal for a professional who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering exceptional service. The ideal candidate is an effective communicator, highly organized, and committed to creating a positive experience for every customer through scheduling, communication, and support.

What You Will Do:

• Answer incoming customer calls and provide exceptional customer service
• Schedule service appointments and coordinate technician dispatching
• Respond to customer inquiries regarding services, appointments, and account information
• Maintain accurate customer records and update information within company software systems
• Confirm appointments and communicate scheduling updates with customers
• Assist customers with service requests, concerns, and follow-up communications
• Work closely with technicians, dispatchers, and management to ensure a seamless customer experience
• Handle a high volume of inbound and outbound calls professionally and efficiently
• Process customer information, service agreements, and other administrative documentation
• Resolve customer concerns with professionalism and a solution-oriented approach
• Support office operations and administrative tasks as needed
• Maintain a positive, professional attitude while representing the company

What You Will Bring:

• 2+ years of customer service, call center, dispatching, or administrative experience preferred
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Ability to multitask and remain organized in a fast-paced environment
• Strong attention to detail and accuracy when handling customer information
• Proficiency with computers, Microsoft Office, and CRM or scheduling software
• Ability to work independently and collaboratively as part of a team
• Professional appearance and positive, can-do attitude
• Experience with ServiceTitan, Nexstar, or similar home service software is a plus
• Successfully complete our screening process, including assessments, interviews, background checks, and drug screening

Benefits:

Health Coverage:

• Employer-paid medical, dental, and vision plan options

Insurance:

• Life, AD&D, and long-term disability included; optional short-term and gap coverage

Savings Accounts:

• FSA and HSA contribution options

Retirement:

• 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

• Paid time off and holidays
• Paid parental leave

Growth and Training Opportunities:

• Ongoing training and development

Precision Today is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Posted Min Pay Rate

USD $45,000.00/Yr.

Posted Max Pay Rate

USD $55,000.00/Yr.