Customer Care & Dispatch Specialist

Softsquare; Aurora (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Softsquare is looking for a Customer Support & Dispatch Specialist based in Aurora, Illinois. You will assist customers with inquiries and resolve issues, ensuring a positive experience. Candidates should have a Diploma or Bachelor's Degree and 1-2 years of customer service experience. Key skills include strong communication, problem-solving abilities, and proficiency in CRM systems. This position requires a positive, customer-focused attitude and the ability to collaborate with team members.

Qualifications

• 1-2 years of customer service experience required.
• Strong communication skills, both verbal and written.
• Ability to troubleshoot and resolve customer issues.

Responsibilities

• Respond to customer inquiries via various channels professionally.
• Provide accurate information regarding products and services.
• Document customer interactions in the CRM system.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Proficiency in CRM systems

Ability to work independently

Team collaboration skills

Ability to manage multitasking

Positive customer-focused attitude

Education

Diploma or Bachelor’s Degree

Associate Degree

Tools

Customer support software

Ticketing systems

Job description

Softsquare is looking for a Customer Support & Dispatch Specialist based in Aurora, Illinois. You will assist customers with inquiries and resolve issues, ensuring a positive experience. Candidates should have a Diploma or Bachelor's Degree and 1-2 years of customer service experience. Key skills include strong communication, problem-solving abilities, and proficiency in CRM systems. This position requires a positive, customer-focused attitude and the ability to collaborate with team members.