Customer Care Support Specialist

TalentBridge; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

TalentBridge is seeking a Customer Care Support Specialist for a fully onsite role. You will administer supply and dispatch support for contracted accounts, coordinating technicians and maintaining detailed call records across phone, fax, mail and email channels.

The position requires at least 1 year in related duties and a High School Diploma or GED. Strong communication and CRM familiarity are a plus in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• At least 1 year in order processing, customer service or dispatch.
• CRM systems experience preferred.

Responsibilities

• Dispatch technicians for service calls.
• Maintain accurate records of calls and dispatches.
• Serve as central point of contact for customer care calls.

Skills

Detail oriented

CRM systems

Phone etiquette

Education

High School Diploma or GED

Job description

Position: Customer Care Support Specialist

Location: Fully onsite

Pay Rate: 17/hr

Contract to hire

Position Summary

The Customer Care Supportwill be responsible for administering supply and dispatch support for contracted accounts through various communication channels such as phone, fax, mail, and email. This role involves efficiently dispatching Technicians for service calls while maintaining accurate records related to these calls. Additionally, acting as a central point of communication for customer care calls will be a crucial aspect of this position.

Minimum Qualifications

• Education: High School Diploma or GED
• Experience: A minimum of 1 year in a combination of order processing, customer service, customer account maintenance/support, and dispatch experience
• Skills:
  • Detail-oriented with a self-starter attitude
  • Demonstrated use of CRM systems preferred
  • Professional telephone manner with the ability to handle a fast-paced environment

Good communication skills for both one-on-one and small group interaction

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