Dispatch & Logistics Specialist (On-Site)

EVA LOGISTICS INC.; Aurora (CO); On-site; USD 35,000 - 50,000; Full time

Job summary

A logistics company in Aurora, Colorado is seeking a Dispatch Customer Service Representative to enhance operations. This role involves coordinating customer communications, monitoring delivery trucks, and supporting logistics through performance analysis. The ideal candidate should possess strong multitasking and communication skills, and prefer experience in dispatch or customer service. On-site presence in the warehouse is required. Benefits are available after 90 days of employment.

Qualifications

• Experience in dispatching, logistics, or customer service preferred.
• Ability to learn quickly and adapt to a fast-paced, time-sensitive environment.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Coordinate with customers regarding tracking and delivery updates.
• Address customer inquiries and issues promptly.
• Act as the liaison between the company and the client.
• Monitor and assist a fleet of delivery trucks.
• Establish and optimize delivery routes and schedules.
• Analyze customer orders and plan for peak delivery times.
• Manage and track performance data and KPIs.
• Evaluate courier service performance and implement improvements.
• Respond to customer service inquiries via phone and email.
• Generate sales leads when appropriate.

Skills

Problem-solving

Multitasking

Communication skills

Interpersonal skills

Bilingual proficiency

Job description

A logistics company in Aurora, Colorado is seeking a Dispatch Customer Service Representative to enhance operations. This role involves coordinating customer communications, monitoring delivery trucks, and supporting logistics through performance analysis. The ideal candidate should possess strong multitasking and communication skills, and prefer experience in dispatch or customer service. On-site presence in the warehouse is required. Benefits are available after 90 days of employment.