Customer Support & Dispatch Specialist Lahore, Pakistan

Softsquare; Aurora (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Softsquare is looking for a Customer Support & Dispatch Specialist based in Aurora, Illinois. You will assist customers with inquiries and resolve issues, ensuring a positive experience. Candidates should have a Diploma or Bachelor's Degree and 1-2 years of customer service experience. Key skills include strong communication, problem-solving abilities, and proficiency in CRM systems. This position requires a positive, customer-focused attitude and the ability to collaborate with team members.

Qualifications

• 1-2 years of customer service experience required.
• Strong communication skills, both verbal and written.
• Ability to troubleshoot and resolve customer issues.

Responsibilities

• Respond to customer inquiries via various channels professionally.
• Provide accurate information regarding products and services.
• Document customer interactions in the CRM system.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Proficiency in CRM systems

Ability to work independently

Team collaboration skills

Ability to manage multitasking

Positive customer-focused attitude

Education

Diploma or Bachelor’s Degree

Associate Degree

Tools

Customer support software

Ticketing systems

Job description

We are seeking a Customer Support & Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.
Qualification: Diploma or Bachelor’s Degree
Experience: 1-2 years

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
• Provide timely and accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues or escalates to the appropriate department when necessary.
• Document customer interactions in the CRM system and track follow-up actions.
• Identify and suggest improvements to processes to enhance the customer experience.
• Collaborate with other team members and departments to ensure a smooth customer experience.
• Stay updated on product and service updates to provide accurate support.

Requirements

• Diploma or Associate’s or Bachelor Degree
• 1-2 years of customer service experience
• Proficiency inCRM systems
• Strongcommunication skills(verbal and written)
• Ability toresolve customer issues
• Excellentproblem-solvingandmultitaskingabilities
• Familiarity withcustomer support softwareandticketing systems
• Positive customer-focused attitude
• Ability to workindependentlyand as part of ateam
• Maintainprofessionalismin high-pressure situations