Customer Care & Dispatch Coordinator

Mr. Electric LLC; Huntsville (AL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Health, dental, vision insurance

401(k) with company matching

Paid vacation and holidays

Paid uniforms and required technology

Company-paid meals

Job summary

Mr. Electric LLC in Huntsville, AL is seeking a Customer Service Representative to be the friendly, knowledgeable voice of our company. You will assist customers, schedule service appointments, and ensure a seamless, professional experience.

You will collaborate with dispatch, technicians, and leadership to promptly and accurately handle customer needs, uphold our Servant Heart and other values, and contribute to growth of our local team.

Qualifications

• Minimum two years of administrative or customer service experience.
• Excellent written and verbal communication skills.
• Detail‑oriented with high data-entry accuracy.
• Positive attitude and professional demeanor.
• Team player who can work independently.
• Proficient with Microsoft Office suite.
• Typing skills are a plus.

Responsibilities

• Receive incoming calls professionally and courteously.
• Schedule service appointments and support dispatch operations.
• Support marketing and sales functions to generate additional business.
• Complete work orders and respond to customer inquiries.
• Maintain office procedures, documentation, and records.
• Process purchase orders and customer records; follow up on open orders.

Skills

Strong written and verbal comms

Data entry accuracy

Team player / independent work

Microsoft Office

Typing skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mr. Electric LLC in Huntsville, AL is seeking a Customer Service Representative to be the friendly, knowledgeable voice of our company. You will assist customers, schedule service appointments, and ensure a seamless, professional experience.

You will collaborate with dispatch, technicians, and leadership to promptly and accurately handle customer needs, uphold our Servant Heart and other values, and contribute to growth of our local team.