Electrical Service Dispatch & Customer Care Coordinator

Dixie Electric, Plumbing, Air and Doors; Opelika (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Dixie Electric, Plumbing & Air in Opelika, Alabama seeks an Electrical Service Department Coordinator to join our growing team. You will coordinate service calls, dispatch technicians, and maintain accurate records, ensuring timely invoicing and strong customer communication.

We value organization, teamwork, and a proactive approach in a fast-paced environment. Superior multitasking in a service-driven setting is essential for success.

Qualifications

• Exceptional organizational and multitasking skills.
• Strong communication and customer service abilities.
• Dependable, punctual, and detail oriented.
• Ability to prioritize responsibilities in a busy service environment.
• Comfortable working with computers, scheduling software, and Microsoft Office and Microsoft Excel.
• A proactive attitude with the ability to solve problems independently.
• Positive attitude, professional appearance, and a strong work ethic.
• Previous dispatching, scheduling, office coordination, or service industry experience preferred.
• Electrical, HVAC, plumbing, or construction industry experience is a plus.
• ServiceTitan experience is a plus but not required.
• Ability to pass a drug test and background check.

Responsibilities

• Coordinate and schedule electrical service calls, technicians, and daily work assignments.
• Answer incoming customer calls promptly and professionally.
• Communicate effectively with customers, electricians, service managers, and project managers.
• Manage service appointments, dispatching, and scheduling changes.
• Maintain accurate work orders, customer information, and service documentation.
• Create and provide customers with invoices.
• Assist with billing follow-ups, and outstanding accounts receivable.
• Track open work orders and ensure completed work is processed for timely invoicing.
• Support department productivity, operational efficiency, and customer satisfaction.
• Utilize ServiceTitan or similar service management software.

Skills

Organizational skills

Multitasking

Communication skills

Customer service

Punctuality

Detail orientation

Prioritization

Computer skills

Problem solving

Professional demeanor

Work ethic

Dispatching experience

Tools

Scheduling software

ServiceTitan

Microsoft Excel

Microsoft Office

Job description

Dixie Electric, Plumbing & Air in Opelika, Alabama seeks an Electrical Service Department Coordinator to join our growing team. You will coordinate service calls, dispatch technicians, and maintain accurate records, ensuring timely invoicing and strong customer communication.

We value organization, teamwork, and a proactive approach in a fast-paced environment. Superior multitasking in a service-driven setting is essential for success.