Customer Care Coordinator

Servco Pacific Inc.; Honolulu (HI); On-site; USD 27,000 - 34,000; Full time

Job summary

Servco Pacific Inc. in Hawaii is seeking a Customer Service – Call Center Coordinator to join our centralized team.

You will answer inbound calls, schedule service appointments, and help customers through email and online requests, supporting various dealership locations. The role emphasizes clear communication, multitasking, and friendly, proactive service; you’ll coordinate shuttle or loaner service, document service needs, and provide status updates while maintaining a positive attitude in a

Qualifications

• High School Diploma or equivalent education.
• Minimum 2 years of customer service experience.
• Excellent communication and listening skills.
• Ability to multi-task and stay calm under pressure.
• Basic computer skills and able to type a minimum of 25 wpm.
• Must be flexible to work a full-time schedule between Monday through Saturday.

Responsibilities

• Answer inbound phone calls and make outbound follow-up phone calls in a timely manner.
• Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests.
• Accurately identify and document appropriate service and maintenance needed.
• Coordinate shuttle or loaner service, as requested.
• Effectively resolves customer issues or concerns.
• Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.

Skills

Communication

Listening

Multitasking

Typing 25 wpm

Education

High School Diploma

Tools

Computer basics

Job description

At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. Customer Care Coordinators work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii.

Learn more about being a Customer Service Coordinator at Servco at: https://youtu.be/x2u0x29I2Wg

Responsibilities

• Answer inbound phone calls and make outbound follow-up phone calls in a timely manner
• Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests
• Accurately identify and document appropriate service and maintenance needed
• Coordinate shuttle or loaner service, as requested
• Effectively resolves customer issues or concerns
• Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.

Requirements

• High School Diploma or equivalent education
• Minimum 2 years of customer service experience
• Excellent communication and listening skills
• Ability to multi-task and stay calm under pressure
• Basic computer skills and able to type a minimum of 25 wpm
• Must be flexible to work a full-time schedule between Monday through Saturday

Customer Service – Call Center Representative – Call Center Agent – Call Center Coordinator

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $19.42 - $24.36 per hour