Customer Care Scheduler Call Center Pro

Servco Pacific Inc.

Honolulu (HI)

On-site

USD 27,000 - 34,000

Full time

6 days ago

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Job summary

Servco Pacific Inc. in Hawaii is seeking a Customer Service – Call Center Coordinator to join our centralized team.

You will answer inbound calls, schedule service appointments, and help customers through email and online requests, supporting various dealership locations. The role emphasizes clear communication, multitasking, and friendly, proactive service; you’ll coordinate shuttle or loaner service, document service needs, and provide status updates while maintaining a positive attitude in a

Qualifications

High School Diploma or equivalent education.
Minimum 2 years of customer service experience.
Excellent communication and listening skills.
Ability to multi-task and stay calm under pressure.
Basic computer skills and able to type a minimum of 25 wpm.
Must be flexible to work a full-time schedule between Monday through Saturday.

Responsibilities

Answer inbound phone calls and make outbound follow-up phone calls in a timely manner.
Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests.
Accurately identify and document appropriate service and maintenance needed.
Coordinate shuttle or loaner service, as requested.
Effectively resolves customer issues or concerns.
Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.