Customer Care Representative

Servco Pacific Inc; Honolulu, Northern (HI, KY); Hybrid; USD 26,000 - 33,000; Part time

Job summary

Servco Pacific Inc. is hiring a part-time Customer Care Representative to join our centralized Hawaii call center. You will assist customers with scheduling service appointments across our dealerships, handling inbound calls and outbound outreach to promote offers.

Candidates should have at least 2 years in customer service, strong communication, and the ability to multitask in a fast-paced environment with a 9:00am–6:00pm schedule, Monday–Saturday.

Qualifications

• High School Diploma or equivalent education.
• Minimum 2 years of customer service experience.
• Call center and auto service department experience preferred.
• Excellent communication and listening skills.
• Ability to multi-task and stay calm under pressure.
• Basic computer skills and able to type a minimum of 25 wpm.
• Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm.

Responsibilities

• Answer inbound phone calls in a timely manner during workforce gaps.
• Schedule appointments by phone, accurately identifying and documenting appropriate service and maintenance needs to include coordinating proper transportation needs as requested.
• Conduct various outbound calls to prospective and lapsed customers (scheduled notifications, reschedule missed appointments, marketing lists to promote special offers, etc.)
• Effectively resolve customer issues or concerns

Skills

Communication skills

Customer service

Multitasking

Typing speed 25 wpm

Education

High School Diploma

Job description

At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. This part-time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii. Learn more about being a Customer Care Representative at Servco at: https://youtu.be/x2u0x29I2Wg

Responsibilities

• Answer inbound phone calls in a timely manner during workforce gaps
• Schedule appointments by phone, accurately identifying and documenting appropriate service and maintenance needs to include coordinating proper transportation needs as requested
• Conduct various outbound calls to prospective and lapsed customers (scheduled notifications, reschedule missed appointments, marketing lists to promote special offers, etc.)
• Effectively resolve customer issues or concerns

Requirements

• High School Diploma or equivalent education
• Minimum 2 years of customer service experience
• Call center and auto service department experience preferred
• Excellent communication and listening skills
• Ability to multi-task and stay calm under pressure
• Basic computer skills and able to type a minimum of 25 wpm
• Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm

Customer Service – Call Center Representative – Call Center Agent – Call Center Coordinator

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $19.42 - $24.36 per hour

At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members. Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!