Customer Care Representative

Servco Pacific Inc.; Honolulu (HI); On-site; USD 27,000 - 34,000; Part time

Job summary

Servco Pacific Inc. is seeking a part-time Customer Care Representative to join our centralized call center in Hawaii. You will schedule service appointments for various dealerships and assist customers with inquiries, while delivering friendly, efficient service.

Responsibilities include handling inbound calls, outbound follow-ups, and documenting service needs. The role requires 2+ years in customer service and strong communication, with a 9:00am–6:00pm Saturday schedule flexibility.

Qualifications

• High School Diploma or equivalent education.
• Minimum 2 years of customer service experience.
• Call center and auto service department experience preferred.
• Excellent communication and listening skills.
• Ability to multi-task and stay calm under pressure.
• Basic computer skills and able to type a minimum of 25 wpm.
• Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm.

Responsibilities

• Answer inbound phone calls in a timely manner during workforce gaps.
• Schedule appointments by phone, accurately identifying and documenting appropriate service and maintenance needs.
• Coordinate proper transportation needs as requested.
• Conduct outbound calls to prospective and lapsed customers (notifications, reschedule missed appointments, marketing lists).
• Effectively resolve customer issues or concerns.

Skills

Customer service

Excellent communication

Multi-tasking

Typing 25 wpm

Education

High School Diploma or equivalent

Job description

At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. This part-time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii.

Learn more about being a Customer Care Representative at Servco at: https://youtu.be/x2u0x29I2Wg

Responsibilities

• Answer inbound phone calls in a timely manner during workforce gaps
• Schedule appointments by phone, accurately identifying and documenting appropriate service and maintenance needs to include coordinating proper transportation needs as requested
• Conduct various outbound calls to prospective and lapsed customers (scheduled notifications, reschedule missed appointments, marketing lists to promote special offers, etc.)
• Effectively resolve customer issues or concerns

Requirements

• High School Diploma or equivalent education
• Minimum 2 years of customer service experience
• Call center and auto service department experience preferred
• Excellent communication and listening skills
• Ability to multi-task and stay calm under pressure
• Basic computer skills and able to type a minimum of 25 wpm
• Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm

Customer Service – Call Center Representative – Call Center Agent – Call Center Coordinator

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $19.42 - $24.36 per hour