Customer Care Coordinator

Servco Pacific Inc; Honolulu (HI); On-site; USD 27,000 - 34,000; Full time

Job summary

Servco Pacific Inc. is seeking a Customer Care Coordinator in Honolulu to join our centralized call center. You will answer inbound calls, schedule service appointments, and follow up via phone and email, ensuring clear, timely communication with customers.

The role requires at least 2 years in customer service, strong communication, and the ability to multitask under pressure. Work is full-time, on-site, with a pay range of $19.42–$24.36 per hour.

Qualifications

• Minimum 2 years of customer service experience.
• Excellent communication and listening skills.
• Ability to multi-task and stay calm under pressure.
• Typing speed of at least 25 words per minute.

Responsibilities

• Answer inbound phone calls and outgoing follow-up calls.
• Assist customers with scheduling appointments by phone and follow-up via email/online requests.
• Identify and document service needs accurately.
• Coordinate shuttle or loaner service when needed.
• Resolve customer issues and provide status updates.

Skills

Customer service experience

Communication skills

Multitasking

Typing speed 25 wpm

Education

High School Diploma or equivalent

Tools

Microsoft Office basics

Basic computer skills

Job description

## Customer Care CoordinatorApply: Honolulu: Full time: Posted 2 Days Ago: R4037At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. Customer Care Coordinators work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii. Learn more about being a Customer Service Coordinator at Servco at: https://youtu.be/x2u0x29I2Wg ***Responsibilities:**** Answer inbound phone calls and make outbound follow-up phone calls in a timely manner* Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests* Accurately identify and document appropriate service and maintenance needed* Coordinate shuttle or loaner service, as requested* Effectively resolves customer issues or concerns* Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc. ***Requirements:**** High School Diploma or equivalent education* Minimum 2 years of customer service experience* Excellent communication and listening skills* Ability to multi-task and stay calm under pressure* Basic computer skills and able to type a minimum of 25 wpm* Must be flexible to work a full-time schedule between Monday through Saturday ***Customer Service – Call Center Representative – Call Center Agent – Call Center Coordinator*** At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you. **Interested?**Visit www.servco.com/careers to apply online or email us at [e-mail]. *Equal Opportunity Employer and Drug-Free Workplace* Pay Range: $19.42 - $24.36 per hour