Customer Care & Compliance Specialist

Lincare; Mountain Home (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Lincare is seeking a customer communications representative to answer questions, educate customers on products and services, and verify information. You will document calls, enter orders, and assess needs to support physician-directed care.

You will handle inbound and outbound calls, maintain accurate records, and ensure customer satisfaction in a compliant workflow. This role emphasizes precise data entry and patient-centric service.

Qualifications

• Strong communication skills to answer questions and educate customers.
• Ability to assess customer needs for products/services and compliance with physician orders.
• Accurate documentation of calls and orders in the system.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and automated dialer.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Customer communication

Phone-based support

Tools

CRM / computerized records system

Job description

Lincare is seeking a customer communications representative to answer questions, educate customers on products and services, and verify information. You will document calls, enter orders, and assess needs to support physician-directed care.

You will handle inbound and outbound calls, maintain accurate records, and ensure customer satisfaction in a compliant workflow. This role emphasizes precise data entry and patient-centric service.