Customer Care Center Specialist — Build Relationships

Sunflower Bank; Salina (KS); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Plan with 6% Match

Health/Dental/Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Fitness Reimbursement

Paid Time Off

Volunteer Leave

Paid Holidays

Plus many more associate perks & 1

Paid Holidays

Job summary

Sunflower Bank, N.A. is seeking a Customer Care Center Customer Service Representative in a full-time role. The position handles direct customer calls, promotes banking products, and builds lasting relationships to meet financial objectives.

Responsibilities include delivering outstanding service, handling inquiries, and participating in ongoing training. Strong communication and multitasking skills are essential; bilingual ability is a plus.

Qualifications

• 8-12 months call center experience.
• Must possess strong customer service skills.
• Must possess excellent organizational and time management skills.
• Bilingual preferred.
• Must be able to work flexible hours.
• Pay is dependent on knowledge, skills, abilities, experience and location.
• Must work with minimal supervision and show initiative.
• Must be able to work flexible hours.
• Pay is dependent on knowledge, skills, abilities, experience and location.

Responsibilities

• Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.
• Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
• Participate in on-going training; attend training on new products, services and procedures.
• Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.
• Handle customer service duties.
• Make outbound customer service calls as necessary.
• Communicate effectively with company customers and/or company’s branch network either by phone or by email.
• Understand and comply with the company’s mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.
• Obtain and maintain knowledge of company’s products and services.
• Perform all account maintenance activities requested by customers and management.
• Perform special projects as requested by Customer Care Management.

Skills

Customer service

Phone etiquette

Computer skills

Learn new programs

Education

High School diploma or equivalent

Job description

Sunflower Bank, N.A. is seeking a Customer Care Center Customer Service Representative in a full-time role. The position handles direct customer calls, promotes banking products, and builds lasting relationships to meet financial objectives.

Responsibilities include delivering outstanding service, handling inquiries, and participating in ongoing training. Strong communication and multitasking skills are essential; bilingual ability is a plus.