Banking Customer Care Specialist

Sunflower Bank NA; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Life Insurance

Tuition reimbursement

Fitness reimbursement

Paid time off

Volunteer leave

Paid holidays

Job summary

Sunflower Bank, N.A. is seeking a Customer Care Center CSR to handle daily customer calls, promote bank products and services, and build lasting relationships with clients. The role emphasizes strong service skills, positive attitude, and reliable performance in a fast-paced environment.

This full-time position requires 8–12 months call center experience, a high school diploma, and excellent communication. Working hours are Monday–Friday with some rotational Saturdays, and a competitive benefits

Qualifications

• Must have 8–12 months call center experience.
• Excellent customer service skills.
• Excellent phone etiquette.
• Proficiency with computers and learning new software.
• Bilingual abilities preferred.

Responsibilities

• Provide excellent customer service and build relationships with customers.
• Respond promptly within defined SLA and authority levels.
• Attend training on new products and procedures.
• Promote products and services that benefit customers and Sunflower.
• Handle general customer service duties and outbound calls as needed.
• Communicate with customers or branches by phone or email.
• Maintain knowledge of Sunflower Bank products and services.

Skills

Call center experience

Customer service

Phone etiquette

Computer literacy

Bilingual preferred

Education

High School diploma or equivalent

Job description

Sunflower Bank, N.A. is seeking a Customer Care Center CSR to handle daily customer calls, promote bank products and services, and build lasting relationships with clients. The role emphasizes strong service skills, positive attitude, and reliable performance in a fast-paced environment.

This full-time position requires 8–12 months call center experience, a high school diploma, and excellent communication. Working hours are Monday–Friday with some rotational Saturdays, and a competitive benefits