Temporary Customer Care Specialist — Bank Support

Sunflower Bank, N.A.; Salina (KS); On-site; USD 18,000 - 25,000; Full time

Job summary

Sunflower Bank, N.A. is seeking a temporary Customer Care Center CSR to deliver high-quality service and build strong relationships with customers across bank products. This role emphasizes strong communication, product knowledge, and adherence to service levels.

The position is temporary and ends when the project is completed; candidates should be prepared to work flexible hours and participate in ongoing training to stay current on products and procedures.

Qualifications

• Strong customer service skills and experience preferred.
• Proficient and accurate communication across channels.
• Ability to learn new software and programs quickly.

Responsibilities

• Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.
• Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
• Participate in on-going training; attend training on new products, services and procedures.
• Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.
• Handle customer service duties.
• Make outbound customer service calls as necessary.
• Communicate effectively with company customers and/or company’s branch network either by phone or by email.
• Understand and comply with the company’s mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.
• Obtain and maintain knowledge of company’s products and services.
• Perform all account maintenance activities requested by customers and management.
• Perform special projects as requested by Customer Care Management.

Skills

Excellent Customer Service skills

Excellent phone etiquette

Computer proficiency

Education

High School diploma or equivalent

Job description

Sunflower Bank, N.A. is seeking a temporary Customer Care Center CSR to deliver high-quality service and build strong relationships with customers across bank products. This role emphasizes strong communication, product knowledge, and adherence to service levels.

The position is temporary and ends when the project is completed; candidates should be prepared to work flexible hours and participate in ongoing training to stay current on products and procedures.