Customer Care Center Specialist: Relationship Builder

Sunflower Bank Mortgage Lending; Salina (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Plan with 6% Match

Health/Dental/Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Fitness Reimbursement

Paid Time Off

Volunteer Leave

Paid Holidays

Plus many more associate perks &se

Job summary

Sunflower Bank, N.A. is seeking a dynamic Customer Care Center CSR to join our full-time team. The role focuses on servicing customers over the phone, promoting bank products and services, and building lasting relationships.

Candidates should have 8-12 months call center experience, strong customer service, excellent phone etiquette, and good computer skills. Monday–Friday with some Saturdays, and a comprehensive benefits package.

Qualifications

• MUST HAVE: 8-12 months call center experience.
• Monday- Friday (some rotational Saturdays required)
• Positive and Fun Work Environment
• Outstanding Benefits and company perks!
• No Banking experience required!

Responsibilities

• Provide excellent customer service and build relationships with customers via bank products and services while maintaining the focus on the customer and his/her experience.
• Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
• Participate in on-going training; attend training on new products, services and procedures.
• Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.
• Handle customer service duties.
• Make outbound customer service calls as necessary.
• Communicate effectively with company customers and/or company’s branch network either by phone or by email.
• Understand and comply with the company’s mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.
• Obtain and maintain knowledge of company’s products and services.
• Perform all account maintenance activities requested by customers and management.
• Perform special projects as requested by Customer Care Management.

Skills

Excellent customer service skills

Excellent phone etiquette

Computer proficiency

Bilingual preferred

Call center experience

Education

High School diploma or equivalent

Job description

Sunflower Bank, N.A. is seeking a dynamic Customer Care Center CSR to join our full-time team. The role focuses on servicing customers over the phone, promoting bank products and services, and building lasting relationships.

Candidates should have 8-12 months call center experience, strong customer service, excellent phone etiquette, and good computer skills. Monday–Friday with some Saturdays, and a comprehensive benefits package.