Bilingual Banking Customer Care Specialist

Sunflower Bank, N.A.; Plano (TX); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k) Plan with 6% Match

Health/Dental/Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Fitness Reimbursement

Paid Time Off

Volunteer Leave

Paid Holidays

Job summary

Sunflower Bank, N.A. is seeking an energetic, highly motivated individual to fill the position of full-time Customer Care Center CSR. The role involves handling customer calls, promoting bank products and services, and building relationships over the phone.

The ideal candidate has 8–12 months call center experience, excellent customer service skills, and solid keyboarding/PC proficiency. A bilingual capability is preferred, with a flexible schedule including some Saturdays.

Qualifications

• High School diploma or equivalent.
• Must possess strong customer service skills and prior customer service experience preferred.
• Must possess excellent organizational and time management skills to meet changing deadlines.
• Must possess good decision-making skills with the ability to effectively communicate through multiple channels.
• Bilingual preferred
• Must possess technical knowledge, proficiency and keyboarding skills
• Must work with minimal supervision and show initiative.
• Must be able to work flexible hours.

Responsibilities

• Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.
• Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
• Participate in on-going training; attend training on new products, services and procedures.
• Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.
• Handle customer service duties.
• Make outbound customer service calls as necessary.
• Communicate effectively with company customers and/or company’s branch network either by phone or by email.
• Understand and comply with the company’s mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.
• Obtain and maintain knowledge of company’s products and services.
• Perform all account maintenance activities requested by customers and management.
• Perform special projects as requested by Customer Care Management.

Skills

Customer service

Phone etiquette

Multi-channel communication

Bilingual preferred

Time management

Interpersonal skills

Education

High School diploma or equivalent

Tools

Keyboarding skills

Computer proficiency

Job description

Sunflower Bank, N.A. is seeking an energetic, highly motivated individual to fill the position of full-time Customer Care Center CSR. The role involves handling customer calls, promoting bank products and services, and building relationships over the phone.

The ideal candidate has 8–12 months call center experience, excellent customer service skills, and solid keyboarding/PC proficiency. A bilingual capability is preferred, with a flexible schedule including some Saturdays.