Bilingual Call Center Customer Care Pro

Sunflower Bank, N.A.; Salina (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Plan with 6% Match

Health/Dental/Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Paid Time Off

Job summary

Sunflower Bank, N.A. seeks an energetic, full-time Customer Care Center CSR to join our Customer Service team in a role focused on delivering exceptional financial services over the phone.

The position emphasizes relationship-building, product promotion, and responsive customer care for both personal and business clients. Candidates should have 8–12 months of call center experience, excellent customer service and communication skills, and the ability to work flexible hours.

Qualifications

• 8–12 months call center experience required.
• Must possess strong customer service skills and prior customer service experience preferred.
• Must possess excellent organizational and time management skills to meet changing deadlines.
• Must possess good decision-making skills with the ability to effectively communicate through multiple channels.
• Bilingual preferred

Responsibilities

• Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.
• Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
• Participate in on-going training; attend training on new products, services and procedures.
• Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.
• Handle customer service duties.
• Make outbound customer service calls as necessary.
• Communicate effectively with company customers and/or company’s branch network either by phone or by email.
• Understand and comply with the company’s mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.
• Obtain and maintain knowledge of company’s products and services.
• Perform all account maintenance activities requested by customers and management.
• Perform special projects as requested by Customer Care Management.

Skills

Call center experience

Customer service skills

Phone etiquette

Bilingual

Education

High School diploma or equivalent

Job description

Sunflower Bank, N.A. seeks an energetic, full-time Customer Care Center CSR to join our Customer Service team in a role focused on delivering exceptional financial services over the phone.

The position emphasizes relationship-building, product promotion, and responsive customer care for both personal and business clients. Candidates should have 8–12 months of call center experience, excellent customer service and communication skills, and the ability to work flexible hours.