Banking Customer Care Specialist - Call Center

Sunflower Bank; Plano (TX); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

401(k) Plan with 6% Match

Health/Dental/Vision Insurance

Company-paid Life Insurance

Tuition Reimbursement

Fitness Reimbursement

Paid Time Off

Volunteer Leave

Paid Holidays

Plus many more associate perks &?;

Résumé du poste

Sunflower Bank, N.A. in Plano, TX is seeking a Customer Service Representative to join the Customer Care Center.

This full-time role handles daily customer calls, promotes products, and builds relationships over the phone, contributing to a high-quality customer experience. Ideal candidates have 8–12 months of call center experience, excellent communication, and the ability to work Monday–Friday with some rotating Saturdays.

Qualifications

• Must have 8-12 months call center experience.
• Must possess strong customer service skills.
• Must be able to work flexible hours.

Responsabilités

• Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.
• Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
• Participate in on-going training; attend training on new products, services and procedures.
• Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.
• Handle customer service duties.
• Make outbound customer service calls as necessary.
• Communicate effectively with company customers and/or company’s branch network either by phone or by email.
• Understand and comply with the company’s mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.
• Obtain and maintain knowledge of company’s products and services.
• Perform all account maintenance activities requested by customers and management.
• Perform special projects as requested by Customer Care Management.

Connaissances

Call center experience

Customer service

Phone etiquette

Computer proficiency

Bilingual

Formation

High School diploma

Description du poste

Sunflower Bank, N.A. in Plano, TX is seeking a Customer Service Representative to join the Customer Care Center.

This full-time role handles daily customer calls, promotes products, and builds relationships over the phone, contributing to a high-quality customer experience. Ideal candidates have 8–12 months of call center experience, excellent communication, and the ability to work Monday–Friday with some rotating Saturdays.