Customer-First Administrative Coordinator & Office Ops Pro

Express Employment Professionals - Cincinnati East; Village of Johnson City (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an Administrative Coordinator / Office Administrator to serve as the primary contact for customers and support daily office operations. The role emphasizes organization, multi-tasking, and a customer‑facing presence in a fast-paced environment.

Pay ranges from $18.00 to $22.00 per hour, based on experience, with a standard Monday–Friday, 8:00 AM–5:00 PM schedule.

Qualifications

• Experience in administrative, office coordination, or customer service roles.
• Strong verbal and written communication skills; professional phone manner.

Responsibilities

• Answer incoming phone calls and provide professional customer service
• Welcome and assist visitors entering the office
• Create, edit, and send customer quotes and proposals
• Follow up with prospective customers regarding open estimates and sales opportunities
• Schedule appointments and coordinate calendars for ownership and sales staff using Microsoft Outlook
• Manage multiple schedules while avoiding conflicts and double-bookings
• Process billing and invoicing through QuickBooks
• Perform accounts receivable follow-up and collections calls
• Maintain electronic and paper filing systems
• Enter and update data accurately in company systems
• Assist with reporting and spreadsheets using Microsoft Excel
• Support general administrative and office operations as needed

Skills

Customer service

Communication

Organization

Multitasking

Tools

Microsoft Outlook

QuickBooks

Microsoft Excel

Job description

Express Employment Professionals - Cincinnati East is seeking an Administrative Coordinator / Office Administrator to serve as the primary contact for customers and support daily office operations. The role emphasizes organization, multi-tasking, and a customer‑facing presence in a fast-paced environment.

Pay ranges from $18.00 to $22.00 per hour, based on experience, with a standard Monday–Friday, 8:00 AM–5:00 PM schedule.