Customer Care Associate I — Remote Work Optional

Everon; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Full benefits

Vacation time

Tuition reimbursement

Referral bonuses

Work-from-home option

Casual environment

Career growth

Job summary

Everon in Wichita, KS is seeking a Customer Care Associate I to be the friendly first line for customers, handling billing questions, light troubleshooting, and one-call resolutions while delivering an excellent experience.

You will work inbound calls for commercial and national accounts, participate in team meetings, and may work weekend or holiday shifts. Everon offers comprehensive benefits and opportunities for development.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of customer service experience.
• Technical aptitude and problem solving skills.
• Excellent accuracy and detail-oriented.

Responsibilities

• Receive inbound calls from customers and relay important information about life-safety systems.
• Provide light technical support / troubleshoot problems.
• Deliver an excellent customer experience with one-call resolution.
• Handle inbound Commercial & National calls.
• Participate in team meetings and 1:1 development time.

Skills

Customer service

Communication

Time management

Attention to detail

Problem solving

Teamwork

Professional attitude

Reading comprehension

Education

High school diploma

Job description

Everon in Wichita, KS is seeking a Customer Care Associate I to be the friendly first line for customers, handling billing questions, light troubleshooting, and one-call resolutions while delivering an excellent experience.

You will work inbound calls for commercial and national accounts, participate in team meetings, and may work weekend or holiday shifts. Everon offers comprehensive benefits and opportunities for development.