Remote Client Services Specialist

Everise; Texas; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Everise is seeking a remote Customer Service Associate to handle inbound calls for our clients’ members from home in the United States. The role emphasizes empathy, clear product articulation, and meeting client performance targets.

You will work from a dedicated home setup, serve senior customers with care, and maintain high service integrity while adapting to schedule variations, including weekends and evenings.

Responsibilities

• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Work at Home Set-Up Requirements Standard Connect and Speed
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• The use of wireless connections to access Everise Work at Home systems at any time is prohibited

Job description

Everise is seeking a remote Customer Service Associate to handle inbound calls for our clients’ members from home in the United States. The role emphasizes empathy, clear product articulation, and meeting client performance targets.

You will work from a dedicated home setup, serve senior customers with care, and maintain high service integrity while adapting to schedule variations, including weekends and evenings.