Remote Healthcare Support Specialist

Everise; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Everise is seeking a remote Customer Care Associate to handle inbound calls about healthcare benefits. You will provide compassionate support, guide customers through benefits information, and aim for one-call resolutions while meeting performance metrics.

The role supports a work-from-home setup with required equipment, weekend/holiday flexibility, and opportunities for incentive pay. Everise emphasizes people-first culture, diversity, and benefits such as medical/dental/vision and 401K.

Qualifications

• Professionally handle a high volume of inbound calls.
• Pass a drug screen and background check.
• Healthcare background is a plus; comfortable with medical terminology.
• Dedicated area to work, free from distractions and background noises.
• Internet speed requirement of 50 Mbps down / 10 Mbps up (no wireless).
• Demonstrated passion for excellence in customer care, especially seniors.
• Strong decision-making and analytical abilities.
• Identify customer needs and articulate products and services.
• Schedule flexibility to include weekends, evenings, holidays, overtime.

Responsibilities

• Answer inbound calls for clients' members related to healthcare benefits.
• Educate customers on products and services; provide solutions.
• Meet or exceed performance metrics.
• Resolve issues via one-call resolution or escalation as needed.
• Document customer information and dispositions.
• Adapt to changes within the business environment.
• Maintain attendance and dependability; be a team player.

Skills

Multisystem navigation

One-call resolution

Team player

Customer service excellence

Strong communication

Education

High school diploma or GED

Tools

Wired internet setup

Headset required

Dual monitor setup

Job description

Everise is seeking a remote Customer Care Associate to handle inbound calls about healthcare benefits. You will provide compassionate support, guide customers through benefits information, and aim for one-call resolutions while meeting performance metrics.

The role supports a work-from-home setup with required equipment, weekend/holiday flexibility, and opportunities for incentive pay. Everise emphasizes people-first culture, diversity, and benefits such as medical/dental/vision and 401K.