Remote Customer Care Associate – Healthcare Benefits

Everise, Inc.; Alabama; Hybrid; USD 19,000 - 25,000; Full time

Job summary

Everise, Inc. is seeking a remote Customer Service Representative to handle a high volume of inbound calls about members' healthcare benefits. You will gather information, resolve inquiries, and educate customers while meeting performance metrics.

A dedicated home workspace and reliable internet are required, with benefits including medical and 401K options. Some weekend/evening shifts may apply. Eligible candidates should pass background checks and maintain dependable attendance.

Qualifications

• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

Responsibilities

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

Job description

Everise, Inc. is seeking a remote Customer Service Representative to handle a high volume of inbound calls about members' healthcare benefits. You will gather information, resolve inquiries, and educate customers while meeting performance metrics.

A dedicated home workspace and reliable internet are required, with benefits including medical and 401K options. Some weekend/evening shifts may apply. Eligible candidates should pass background checks and maintain dependable attendance.