Remote Customer Care Specialist

Apex Systems; Oklahoma City (OK); Remote; USD 25,000 - 28,000; Full time

Job summary

Everforth Apex Systems is seeking a detail-oriented Customer Service Representative to join our remote service team in Oklahoma City. You will answer calls, provide information, and guide customers to resolution while maintaining high satisfaction.

The role requires strong communication, reliable remote work habits, and the ability to follow documented procedures. Prior call center experience is valued but not required.

Qualifications

• High school diploma or GED required.
• Excellent basic communication and telephone etiquette.
• Ability to follow detailed oral and written instructions.
• Ability to operate in a secure remote office environment.

Responsibilities

• Answer incoming phone calls and provide accurate information.
• Conduct outbound calls to ensure customer satisfaction.
• Complete guided call flows and verify customer details.
• Participate in training for telephone skills and program updates.
• Maintain documentation standards within required timeframes.
• Ensure scheduled phone coverage during designated hours.
• Handle clerical duties to support department efficiency.

Skills

Communication skills

Telephone etiquette

Follow instructions

Remote office work

Education

High school diploma or GED

Job description

Everforth Apex Systems is seeking a detail-oriented Customer Service Representative to join our remote service team in Oklahoma City. You will answer calls, provide information, and guide customers to resolution while maintaining high satisfaction.

The role requires strong communication, reliable remote work habits, and the ability to follow documented procedures. Prior call center experience is valued but not required.