Remote Client Services Specialist

Everise; Bristol (RI); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Everise is hiring for a remote customer service role based in the United States. You will answer inbound calls for clients' members, resolve issues, and work toward first-contact resolution while adhering to company guidelines and policies.

The role emphasizes compassionate, patient customer care with a strong focus on meeting performance metrics and maintaining high standards of service. A dedicated home office setup and weekend/evening availability may be required.

Qualifications

• Strong customer service mindset and ability to handle questions calmly.
• Excellent communication skills and active listening.
• Ability to resolve issues on first contact when possible.

Responsibilities

• Resolve customer issues via one call resolution guidelines and/or escalated process.
• Meet or exceed company and client performance metrics.
• Maintain a balance between policy and client benefit in decisions.
• Identify opportunities to drive process improvements for customers.
• Document customer information as required.
• Support a dedicated home work area and setup requirements.

Skills

Customer service

Phone etiquette

Patience

Empathy

Job description

Everise is hiring for a remote customer service role based in the United States. You will answer inbound calls for clients' members, resolve issues, and work toward first-contact resolution while adhering to company guidelines and policies.

The role emphasizes compassionate, patient customer care with a strong focus on meeting performance metrics and maintaining high standards of service. A dedicated home office setup and weekend/evening availability may be required.