Remote Client Services Specialist

Everise; Milton (MA); Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Work from home setup

Job summary

Everise is seeking a remote Customer Service Representative to answer inbound calls for clients' members. You will deliver compassionate service, gather information, and resolve issues on first contact when possible.

This role emphasizes patient, respectful communication and adherence to company policies while meeting performance metrics. The position offers a work-at-home setup, opportunities for incentives beyond base pay, benefits including medical, dental, vision, 401K, and PTO, and schedule

Qualifications

• Excellent customer service and communication skills.
• Ability to handle inbound calls with patience and clarity.
• Demonstrated ability to gather information and fulfill customer needs.
• Flexibility to work weekends/evenings as needed.

Responsibilities

• Resolve customer issues via one call resolution guidelines or escalated process.
• Meet or exceed client performance metrics.
• Document customer information and call disposition accurately.
• Provide product and service education to customers when applicable.
• Maintain integrity and commitment to customer satisfaction.

Skills

Customer service

Phone support

Active listening

Job description

Everise is seeking a remote Customer Service Representative to answer inbound calls for clients' members. You will deliver compassionate service, gather information, and resolve issues on first contact when possible.

This role emphasizes patient, respectful communication and adherence to company policies while meeting performance metrics. The position offers a work-at-home setup, opportunities for incentives beyond base pay, benefits including medical, dental, vision, 401K, and PTO, and schedule