Customer Service Representative

Everon; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Full benefits

Vacation time

Tuition reimbursement

Referral bonuses

Work-from-home option

Casual environment

Career growth

Job summary

Everon in Wichita, KS is seeking a Customer Care Associate I to be the friendly first line for customers, handling billing questions, light troubleshooting, and one-call resolutions while delivering an excellent experience.

You will work inbound calls for commercial and national accounts, participate in team meetings, and may work weekend or holiday shifts. Everon offers comprehensive benefits and opportunities for development.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of customer service experience.
• Technical aptitude and problem solving skills.
• Excellent accuracy and detail-oriented.

Responsibilities

• Receive inbound calls from customers and relay important information about life-safety systems.
• Provide light technical support / troubleshoot problems.
• Deliver an excellent customer experience with one-call resolution.
• Handle inbound Commercial & National calls.
• Participate in team meetings and 1:1 development time.

Skills

Customer service

Communication

Time management

Attention to detail

Problem solving

Teamwork

Professional attitude

Reading comprehension

Education

High school diploma

Job description

Company Overview:

At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and a comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn. (https://www.linkedin.com/company/everon-solutions)

Major Responsibilities

We have an exceptional career opportunity for a Customer Care Associate I .

As our customers’ first point of contact, you will be the friendly voice of Everon, providing an excellent customer experience by providing a one-call resolution, such as: addressing billing concerns, light troubleshooting, placing systems on test, etc. We will rely on you to listen to our customers and use your logical reasoning skills, technical expertise, creativity, and passion for helping to meet their needs - and remind them that behind our great products is a focus on the customer experience.

Important: This position will report daily to worksite 800 E Waterman St, Wichita, KS

A day in the life of a Customer Care Associate I can look like:

• Receiving inbound calls from customers, relaying important information about their life-safety system and services, updating customer accounts and solving billing questions - ultimately, a one-call resolution.
• Providing light technical support / troubleshooting their problems.
• Providing an excellent customer experience, always.
• Proficient in handling all inbound Commercial & National calls.
• Willing to receive feedback, attend team meetings, and 1:1 development time to grow and develop your career at Everon.
• Must meet minimum expectations for the position in regard to key performance metrics & be dependable, consistently.
• Position may require weekend, holiday, 1 st , 2 nd , or 3 rd shift work and mandatory overtime.

When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:

• Paid training
• Full benefits on the 1st of the month after 31 days of employment.
• Casual, yet energetic and engaging work environments.
• Medical, Dental, Vision, 401(k) with employer matching.
• Paid vacation time (we all need to recharge).
• Tuition reimbursement, employee referral bonuses.
• Potential opportunities to work from home based on business needs.
• A culture of coaching, development, and career growth opportunities.

Qualifications - External

Knowledge, Skills and Abilities

We’re looking for someone with results they are proud of like:

• High school diploma or equivalent required.
• Minimum of one (1) year of customer service experience required.
• Technical aptitude, problem solving skills.
• Must possess excellent accuracy and detail-oriented skills.
• Excellent time management, planning and forward-thinking skills.
• Self-motivated and a professional attitude.
• Excellent communication and listening skills.
• Excellent team building, customer service, and interpersonal skills.
• Must possess good decision-making skills and be very organized

Abilities:

• Ability to read and comprehend simple instructions, short correspondence, and emails.
• Ability to effectively interact with customers and internal Everon employees.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to work with and maintain confidential information.
• Ability to adapt to changes in the work environment, delays, or unexpected events; manage competing demands; change approach or method to best fit the situation.
• Ability to concentrate on a task over a period without being distracted.
• Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.