Customer Care Associate - Entry Level Call Center

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

J.B. Hunt Transport, Inc. in Lowell, AR is seeking a Call Center Support I to assist internal and external clients by routing phone calls, answering questions, and resolving basic problems while delivering first-class customer service.

The role emphasizes learning the transportation and logistics language, collaborating with teammates, and providing timely responses across phone, email, and chat channels. Training and growth within the company are available.

Qualifications

• Preferred qualifications include college coursework or 1 year in customer service or help desk.
• Ability to work independently and in a team.
• Experience in transportation or fast-paced environments.

Responsibilities

• Answer inbound customer service calls and inquiries via telephone, email, or chat; provide first-level response.
• Troubleshoot issues, resolve basic problems, and redirect calls as needed.
• Administer programs, projects, or processes for the operating unit.
• Engage in ongoing training to grow within the industry.
• Report on client complaints and ensure timely resolution.
• Collaborate with team and internal partners to resolve challenges and learn logistics terminology.

Skills

Customer service

Teamwork

Problem solving

Communication

Adaptability

Education

Associates: Business Administration/Management

GED

High School

Tools

Microsoft Office Suite

Job description

J.B. Hunt Transport, Inc. in Lowell, AR is seeking a Call Center Support I to assist internal and external clients by routing phone calls, answering questions, and resolving basic problems while delivering first-class customer service.

The role emphasizes learning the transportation and logistics language, collaborating with teammates, and providing timely responses across phone, email, and chat channels. Training and growth within the company are available.