Entry-Level HR Support Specialist

J.B. Hunt; Lowell (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Maternity leave

Paid holidays

Job summary

J.B. Hunt Transport, Inc. is seeking a People Support Center Representative I in Lowell, Arkansas.

You will be the first point of contact for employees and people leaders, providing timely, accurate HR support via calls, emails, and chats, and documenting interactions in case management systems. This entry-level role follows scripts and escalation protocols, handling routine inquiries and routing more complex issues to senior representatives.

Qualifications

• Experience using computers and phones in a professional/office setting.
• Ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Ability to act professionally, maintaining composure and confidentiality.
• Ability to follow established procedures.
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
• Ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.
• Ability to manage multiple priorities.
• Ability to work individually or as part of a team.
• Maintain a people-centric mentality.
• Ability to learn new technologies related to the job.

Responsibilities

• Document all People Support Center activities and assign to appropriate party using internal management tools.
• Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, and resolution and processing accuracy and timeliness.
• Address routine incoming employee inquiries by resolving all HR questions within designated scope promptly during incoming phone calls, emails, and chats, escalating lengthier and/or more complex calls.
• Communicate and interpret HR and Payroll policies and procedures for all levels of employees.
• Provide self-service guidance to employees related to the accuracy and completeness of personnel records; maintain a high level of data integrity and protection of personally identifiable information (PII) in the HRIS.
• Support HR technology and application testing, implementations, and/or updates.
• Perform additional administrative duties as the need arises.

Skills

Computer & phone use

Situational analysis

Confidentiality

Procedures

Communication

Information gathering

Multitasking

Teamwork

People-centric

Tech learning

Education

GED

High School

Job description

J.B. Hunt Transport, Inc. is seeking a People Support Center Representative I in Lowell, Arkansas.

You will be the first point of contact for employees and people leaders, providing timely, accurate HR support via calls, emails, and chats, and documenting interactions in case management systems. This entry-level role follows scripts and escalation protocols, handling routine inquiries and routing more complex issues to senior representatives.