HR Helpdesk Associate – Entry Level

J.B. Hunt Transport Services, Inc.; Lowell, Northern (AR, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

J.B. Hunt Transport Services, Inc. is seeking an entry-level HR Contact Center Representative in Lowell, AR.

Under close supervision, you will handle routine HR inquiries via phone, email, and chat, and document interactions in our case management system. You will follow scripts and escalation guidelines, assist employees with policies and benefits navigation, and provide self-service guidance on personnel records while protecting sensitive information.

Qualifications

• Experience in a professional office setting handling HR or customer inquiries.
• Ability to follow procedures and use HRIS or case management systems.
• Strong communication and active listening skills.

Responsibilities

• Document activities in case management systems and route to appropriate party.
• Meet service metrics related to call handling and processing accuracy.
• Address routine employee inquiries and escalate complex issues as needed.
• Explain HR and payroll policies to employees at all levels.
• Provide self-service guidance on personnel records and protect PII.

Skills

Customer service

Communication

Multitasking

Data entry

Phone support

Professionalism

Education

High School Diploma/GED

Job description

J.B. Hunt Transport Services, Inc. is seeking an entry-level HR Contact Center Representative in Lowell, AR.

Under close supervision, you will handle routine HR inquiries via phone, email, and chat, and document interactions in our case management system. You will follow scripts and escalation guidelines, assist employees with policies and benefits navigation, and provide self-service guidance on personnel records while protecting sensitive information.