Customer Care Agent — Industry-Leading Benefits & Growth

WIN Waste Innovations; Portsmouth (NH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Industry leading benefits

Multiple medical plans

Outstanding PTO program

Floating Holidays

Strong 401k program and company match

Tuition reimbursement plan

College loan reimbursement

College scholarship program for depend

Parental Leave Program

Inclusive culture

Employee engagement events

Employee resource groups

Job summary

WIN Waste Innovations is seeking a Customer Care Agent to handle a high volume of customer calls and navigate multiple systems to provide accurate information and resolve issues. You will communicate effectively in a professional, conversational manner while staying calm in a fast-paced environment.

The role emphasizes reliability, timely responses, and strong customer service skills, with benefits designed to support employees and families.

Qualifications

• Strong verbal, written and keyboarding skills.
• Ability to quickly assess information and make decisions.
• Proficient with Microsoft Office programs (Outlook, Word).
• High school diploma or GED.
• Customer service experience is a plus.
• Punctual, dependable, and reliable.

Responsibilities

• Handle a high volume of incoming calls from customers.
• Navigate multiple systems to answer questions and resolve issues.
• Maintain a professional, calm demeanor in a fast-paced environment.

Skills

Verbal communication

Written communication

Multi-tasking

Decision making

Keyboarding

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

WIN Waste Innovations is seeking a Customer Care Agent to handle a high volume of customer calls and navigate multiple systems to provide accurate information and resolve issues. You will communicate effectively in a professional, conversational manner while staying calm in a fast-paced environment.

The role emphasizes reliability, timely responses, and strong customer service skills, with benefits designed to support employees and families.