Customer Care Specialist – Sales & Support Excellence

Casella Waste Systems, Inc; Northampton Township (Bucks County); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Casella Waste Systems, Inc. is seeking a Customer Care Representative in the United States to respond to a high volume of inbound customer calls and inquiries.

You will research and resolve issues, ensuring customers understand and are satisfied with solutions, while maintaining quality service standards. The role emphasizes active listening, accurate information, and building lasting relationships with customers and team members.

Qualifications

• High school diploma or GED required.
• 2-4 years of customer service or inside sales experience.
• Legally eligible to work in the US.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.
• Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.
• Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.
• Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.
• Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.
• Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
• Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Skills

Customer service

Inside sales

CRM

Education

High school diploma or GED

Tools

Microsoft Dynamics

Microsoft Office

Job description

Casella Waste Systems, Inc. is seeking a Customer Care Representative in the United States to respond to a high volume of inbound customer calls and inquiries.

You will research and resolve issues, ensuring customers understand and are satisfied with solutions, while maintaining quality service standards. The role emphasizes active listening, accurate information, and building lasting relationships with customers and team members.