Customer Service Rep

MFS Investments; Portsmouth (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Industry leading benefits

Flexible medical plans

Outstanding PTO program

Floating Holidays

Strong 401k program and company match

Tuition reimbursement plan

College loan reimbursement

College scholarship program for depend

Parental Leave Program

Inclusive culture

Employee engagement events

Employee resource groups

Job summary

WIN Waste Innovations in Portsmouth, NH is seeking a Customer Care Agent to handle a high volume of customer calls, navigate multiple systems, and resolve inquiries with clear, professional communication. You will maintain a positive demeanor in a fast-paced environment and contribute to customer satisfaction.

The role emphasizes reliability, teamwork, and the ability to adapt to changing processes, with a focus on delivering exceptional service to customers and communities.

Qualifications

• Ability to quickly assess information and make decisions.
• Ability to effectively multi-task and navigate multiple systems.
• Excellent verbal, written and keyboarding skills.
• High school diploma or GED required.
• Customer service experience is a plus.
• Punctual, dependable, and reliable.

Responsibilities

• Manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues.

Skills

Verbal skills

Written skills

Keyboarding

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Word

Job description

# Customer Service RepWIN Waste InnovationsPortsmouth, NHFull-TimeNov 10, 2026Customer Service## Job DescriptionWIN Waste Innovations is looking for a Customer Care Agent. They will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues. We are a People First organization, with a mission of putting our customers at the center of everything we do. Customer Care Agents must have the ability to communicate effectively and professionally, in a conversational manner. Being able to remain calm, cool, and collected in a fast-paced, ever-changing environment is a must.Requirements:* Ability to quickly assess information and make decisions* Ability to effectively multi-task and quickly navigate multiple systems* Excellent verbal, written and keyboarding skills* Proficient with Microsoft Office programs (Outlook, Word)* High school diploma or GED* Customer service experience is a plus* Punctual, dependable, and reliable* Maintain positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management.What You'll Enjoy:* Industry leading benefits* Multiple and flexible medical plans* Outstanding PTO program* Floating Holidays* Strong 401k program and company match* Tuition reimbursement plan* College loan reimbursement* College scholarship program for dependents* Parental Leave Program* Inclusive culture* Employee engagement events* Employee resource groupsWIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream.At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.VEVRAA Federal Contractor. We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.