High-Volume Customer Support Specialist

Waste Pro USA Inc.; Lehigh Acres (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Waste Pro USA Inc. is seeking a Customer Service Representative to receive and process calls, serving as the end-to-end contact for customers and resolving issues. You will collaborate with a team to meet call center objectives and enhance service to exceed expectations.

The role requires handling high call volumes, strong verbal and written communication, and proficiency with MS Office; training provided to learn the Tower system and cross-department processes.

Qualifications

• Heavy call volume handling required.
• Excellent verbal and written communication skills.
• Strong typing and MS Office proficiency.

Responsibilities

• Answers incoming calls from customers.
• Assists commercial and residential customers with issues.
• Provides service quotes for new customers.
• Establishes customer accounts with pricing, billing and required info.
• Offers alternatives to cancellation and supports retention.
• Uses Tower system to update customer records.
• Cross trains with Operations, Sales and Billing.
• Meets call center productivity and quality goals.

Skills

Heavy call volume

Verbal communication

Written communication

MS Office

Typing skills

Multitasking

Teamwork

Problem solving

Tools

Tower system

Job description

Waste Pro USA Inc. is seeking a Customer Service Representative to receive and process calls, serving as the end-to-end contact for customers and resolving issues. You will collaborate with a team to meet call center objectives and enhance service to exceed expectations.

The role requires handling high call volumes, strong verbal and written communication, and proficiency with MS Office; training provided to learn the Tower system and cross-department processes.