Customer Care Advocate - Growth & Mentoring

Associated Bank; Hales Corners (WI); In loco; USD 23.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Sunday off

Saturday bonus

On-site activities

Descrizione del lavoro

Associated Bank in Wisconsin is seeking a Customer Care Representative to be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration. Enjoy Sundays off, on-site activities, and a $50 bonus for Saturdays.

Competenze

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Mansioni

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Conoscenze

Customer service

Formazione

High school diploma or equivalent

Descrizione del lavoro

Associated Bank in Wisconsin is seeking a Customer Care Representative to be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration. Enjoy Sundays off, on-site activities, and a $50 bonus for Saturdays.