Customer Care Advocate - Bilingual Growth Path

Associated Bank; Hales Corners (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

401(k) and Pension plans

Volunteer time off

Diversity-focused Colleague Resource G

Professional development

Job summary

Associated Bank is seeking a Customer Care Representative to be the friendly, knowledgeable voice for our customers. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration. We offer Sundays off, on-site activities, and a variety of benefits.

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Bilingual English/Spanish proficiency (preferred).

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative to be the friendly, knowledgeable voice for our customers. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration. We offer Sundays off, on-site activities, and a variety of benefits.