Customer Care Advisor | Remote on Zoom

Globe Life AIL - Lisa Russel; United States; Remote; USD 35,000 - 70,000; Full time

Benefits offered by this job

100% Remote Work

Weekly Pay + Bonuses

Flexible Scheduling

No Prior Insurance Experience Required

Training & Mentorship Provided

Job summary

AO | Globe Life is hiring Remote Representatives to connect virtually with families, explain benefits, and assist enrollments from home. The role emphasizes high-quality client experience, ongoing support, and development within a flexible, 100% remote setting.

No prior insurance experience is required; training, mentorship, and licensing guidance are provided to help you succeed. Remote work with weekly pay and bonuses supports career growth.

Qualifications

• Be at least 18 years old and eligible to work in the United States.
• Have a computer or laptop, webcam and reliable internet.
• Be comfortable using Zoom and online technology.
• Willing to obtain Life & Health Insurance License.
• No prior insurance experience required.

Responsibilities

• Connect with clients through scheduled Zoom and phone appointments.
• Build professional, long-term client relationships.
• Listen to clients’ needs and answer benefit-related questions.
• Explain available life, accident, and supplemental health coverage options.
• Provide clear, personalized guidance based on individual needs.
• Assist clients with applications and enrollment.
• Provide ongoing customer service and policy support.

Skills

Strong communication

Active listening

Customer-focused

Time management

Independent remote work

Tools

Zoom

Job description

Customer Care Advisor | 100% Remote

Company: AO | Globe Life
Location: 100% Remote – United States
Schedule: Full-Time | Flexible Schedule
Experience: Entry-Level Friendly | Training & Mentorship Provided
Compensation: Performance-Based | Weekly Pay + Bonuses

Help People. Build Relationships. Create a Career From Home.

_ Are you a strong communicator who enjoys helping people and building meaningful relationships? _

AO is expanding our remote team and seeking motivated, customer-focused professionals to join us as Remote Representatives. In this role, you’ll connect virtually with individuals and families, answer questions, explain available benefits, assist with enrollment, and provide ongoing client support.

Our mission is simple:

To protect every child and serve all working people.

Whether you’re beginning a new career or bringing experience from customer service, healthcare, hospitality, retail, education, administration, or sales, we provide the training, mentorship, and professional development needed to help you succeed.

100% Work From Home
Qualified Leads Provided – No Cold Calling
Weekly Performance-Based Pay + Bonuses
Flexible Scheduling
No Prior Insurance Experience Required
Training & Mentorship Provided
Leadership & Career Advancement Opportunities

What You’ll Do

As a Remote Representative , your primary focus will be providing an outstanding client experience while helping families understand their available benefit options.

Key Responsibilities

• Connect with clients through scheduled Zoom and phone appointments
• Build professional, long-term client relationships
• Listen to clients’ needs and answer benefit-related questions
• Explain available life, accident, and supplemental health coverage options
• Provide clear, personalized guidance based on individual needs
• Assist clients with applications and enrollment
• Provide ongoing customer service and policy support
• Assist with policy reviews and beneficiary updates
• Maintain accurate digital records and follow-up communication
• Participate in ongoing virtual training, coaching, and professional development

What We Offer

100% Remote Work

Work from home while connecting with clients, mentors, and teammates through virtual platforms.

Flexible Schedule

Build a schedule that supports your personal priorities while maintaining the consistency and accountability necessary to serve clients successfully.

Qualified Leads Provided at No Cost

Spend your time helping individuals who have requested information about available benefits.

No traditional cold calling and no purchasing leads.

Weekly Pay + Uncapped Earning Potential

Compensation opportunities may include:

• Weekly commission-based pay
• Performance bonuses
• Uncapped earning potential
• Renewal and residual income
• Leadership compensation opportunities

This is a performance-based opportunity rather than a guaranteed hourly or salaried position. Individual earnings vary based on production and results.

Long-Term Renewal Income

Build long-term income potential through eligible policy renewals and continued client relationships, subject to applicable vesting and contract requirements.

Training & Professional Development

No previous insurance experience is required.

You’ll receive access to:

• Comprehensive virtual onboarding
• Insurance licensing guidance
• Product and benefits education
• Customer service training
• One‑on‑one mentorship
• Weekly virtual coaching
• Professional development workshops
• Leadership development and advancement training

We value coachability, consistency, accountability, and a willingness to grow.

Benefits & Professional Support

Qualifying representatives may have access to:

• Health insurance reimbursement program
• Company-supported life insurance
• Accidental death benefit coverage
• Renewal and residual income opportunities
• Union representation and professional support
• Leadership development programs
• Professional recognition opportunities
• Performance-based incentive travel
• Leadership conferences and company events

Career Growth & Leadership Opportunities

AO provides opportunities for motivated representatives to advance based on performance, development, consistency, and leadership ability—not simply tenure.

Career growth may include opportunities in:

• Client relationship management
• Training and onboarding
• Mentorship
• Team leadership
• Management development
• Advanced leadership roles

Who We’re Looking For

Successful candidates typically demonstrate:

• Excellent written and verbal communication skills
• Strong active-listening and relationship-building abilities
• Customer-focused, service-oriented mindset
• Positive and professional attitude
• Reliability and strong follow-through
• Self‑motivation and personal accountability
• Strong organization and time‑management skills
• Practical problem‑solving abilities
• Ability to work independently from home
• Comfort collaborating within a virtual team
• Willingness to learn and accept coaching
• Desire for long‑term professional growth

Experience That Transfers Well

Experience in the following areas can be helpful but is not required :

• Customer Service
• Client Relations
• Administrative Support
• Retail
• Hospitality
• Healthcare
• Education
• Banking
• Call Centers
• Military Service
• Sales

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have a computer or laptop with webcam and microphone
• Maintain reliable high-speed internet
• Have a quiet, professional workspace
• Be comfortable using Zoom and online technology
• Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance is provided.

Virtual Interview Process

All interviews are conducted virtually through Zoom for a convenient and accessible hiring experience.

Qualified applicants will first learn more about the position, including responsibilities, performance-based compensation, licensing requirements, training, and career advancement opportunities before moving forward with a live interview.

Ready to Build Your Career From Home?

If you’re looking for a customer-focused remote career where you can help families, build relationships, develop professionally, and create long-term earning and advancement opportunities, we’d love to hear from you.

Work From Home. Serve Families. Build Relationships. Grow Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre‑licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self‑motivated, coachable, comfortable working independently, and interested in a performance‑based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.