Customer Care Advisor | Remote on Zoom

AIL; Indianapolis (IN); Remote; USD 60,000 - 120,000; Part time

Benefits offered by this job

100% Remote

Flexible Scheduling

Weekly commission-based pay

Performance bonuses

Training & Leadership Development

Advancement into Leadership

Job summary

Globe Life AO seeks experienced leaders to build and guide a remote customer service team from home. You’ll recruit, train, and mentor representatives, while coaching them to exceed service and enrollment goals.

This 100% remote role offers flexible scheduling, ongoing mentorship, and opportunities for advancement within a performance-driven environment.

Qualifications

• Experience leading remote teams
• Strong coaching and development skills
• Customer-focused with relationship-building ability

Responsibilities

• Lead remote customer service team to deliver client-centric results
• Recruit, onboard and mentor new representatives
• Conduct virtual coaching sessions and track performance

Skills

Leadership

Team management

Customer service

Coaching

Job description

Customer Care Advisor | 100% Remote

Globe Life AO | 100% Remote | U.S. Applicants | Flexible Schedule | Leadership Development | Training Provided

Lead a Remote Team. Support Clients. Build Your Leadership Career From Home.

Globe Life AO is seeking motivatedcustomer service professionals, team leaders, supervisors, managers, and aspiring leadersto join our growing virtual organization asRemote Customer Service Team Leaders.

This opportunity combinescustomer service, client relationship management, team development, coaching, and leadershipin a 100% remote environment.

You’ll work directly with individuals and families while developing and supporting representatives on your team. Whether you’re an experienced manager or a strong customer-service professional ready to take the next step into leadership, you’ll receivestructured training, ongoing mentorship, and professional developmentdesigned to help you grow.

• 100% Remote / Work From Home
• Flexible Scheduling
• Weekly Commission-Based Pay
• Performance & Leadership Bonuses
• Qualified Client Opportunities Provided
• No Traditional Cold Calling
• Training & Leadership Mentorship
• Renewal & Residual Income Opportunities
• Advancement Into Management & Senior Leadership

What You’ll Do

As aRemote Customer Service Team Leader, you’ll combine hands‑on client service with leadership, coaching, and team development.

Lead, Coach & Develop

• Recruit, onboard, train, and mentor developing representatives
• Conduct virtual coaching and professional-development sessions
• Establish performance expectations and individual goals
• Monitor progress and identify coaching opportunities
• Help representatives improve communication, client-service, and relationship‑building skills
• Encourage accountability, consistency, and professional growth
• Recognize strong performance and leadership potential
• Help develop future trainers, mentors, and team leaders
• Foster a positive, collaborative, and performance-focused remote culture

Support Clients & Working Families

• Meet with clients through scheduled Zoom and phone appointments
• Connect with individuals who have requested information about available benefits
• Ask questions to understand individual and family needs
• Explain available life, accident, and supplemental health insurance options
• Answer questions clearly and professionally
• Recommend appropriate benefit solutions
• Guide eligible clients through applications and enrollment
• Conduct policy reviews and assist with service needs
• Maintain long-term relationships through professional follow‑up
• Maintain accurate digital records and documentation

Qualified Client Opportunities Provided

Spend more time serving clients and developing your team instead of searching for prospects.

Representatives connect with individuals who haverequested information regarding available benefits.

No traditional cold calling and no requirement to purchase leads.

Our approach focuses on:

Understanding Needs Educating Clients Providing Solutions Enrollment Ongoing Service

Weekly Performance-Based Compensation

This is acommission-based independent contractor opportunity, not a guaranteed hourly or salaried customer‑service management position.

Income opportunities may include:

• Weekly commission payments
• Personal production commissions
• Performance bonuses
• Leadership incentives
• Team‑based compensation when applicable
• Renewal income
• Long‑term residual income opportunities
• Recognition and achievement incentives

There isno fixed earnings ceiling on personal commission‑based production.

Actual earnings vary based on individual and team activity, production, performance, and results.

100% Remote / Work From Home

Build your career and lead your team from home.

Your virtual work environment may include:

• Zoom client consultations
• Virtual team meetings
• Online coaching and training
• Digital enrollment systems
• Remote performance tracking
• Leadership development meetings
• One‑on‑one mentorship
• Virtual collaboration with other leaders

No daily commute and no traditional office environment.

Flexible Scheduling

This opportunity provides flexibility to organize your workday around client appointments, team development, training, and personal responsibilities.

Successful remote leaders are typicallyself‑disciplined, organized, dependable, responsive, and accountable with their time.

Training & Leadership Development

Previous insurance experience isnot required.

You’ll have access to training and mentorship in areas such as:

• Client service and relationship management
• Product and benefits education
• Consultative sales
• Virtual presentations
• Recruiting and onboarding
• Coaching and mentorship
• Team development
• Goal setting and accountability
• Performance management
• Communication and leadership
• Business‑building fundamentals
• Advanced leadership development

Because this opportunity involves insurance products, representatives must hold or obtain the appropriatestate Life & Health Insurance Licensebefore conducting licensed activities.

Licensing guidance and support are provided.

Career Advancement & Management Opportunities

This opportunity is designed for professionals interested in building along‑term career, not simply finding another temporary remote position.

Representatives who demonstrate strong performance, professionalism, consistency, and leadership ability may pursue advancement into:

Client Representative Trainer/Mentor Team Leader Management Senior Leadership Agency Development

Advancement is based onperformance, professional development, team growth, and demonstrated leadership ability—not simply seniority.

Benefits & Professional Support

Eligible and qualifying representatives may have access to:

• Medical insurance reimbursement opportunities
• Company‑supported life insurance
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Professional coaching and mentorship
• Leadership development programs
• Union representation where applicable
• Professional conferences and leadership events
• Virtual business technology and resources

Eligibility and qualification requirements may apply.

Performance Recognition & Incentives

Qualifying representatives and leaders may also have opportunities to earn:

• Company‑sponsored incentive travel
• Leadership conferences and conventions
• Performance bonuses
• Achievement awards
• Team recognition
• Professional development events
• Additional leadership incentives

Who We're Looking For

You may be a strong fit if you’re:

• An experienced customer‑service professional ready to move into leadership
• A current team leader, supervisor, manager, trainer, or mentor
• An effective communicator and active listener
• Comfortable coaching, motivating, and developing others
• Customer‑focused and relationship‑oriented
• Self‑motivated and personally accountable
• Organized with strong time‑management skills
• Goal‑oriented and performance‑driven
• Confident providing constructive feedback
• Professional, dependable, and ethical
• Comfortable working independently from home
• Comfortable using Zoom and digital business tools
• Coachable and committed to continuous development

Experience That Transfers Well

Relevant experience may include:

Customer Service | Customer Success | Client Services | Team Leadership | Management | Operations | Account Management | Call Centers | Sales Leadership | Recruiting | Training & Development | Retail Management | Hospitality Management | Healthcare | Financial Services | Business Development | Military Leadership

Previous insurance experience is not required.

Minimum Requirements

Applicants must:

• Be at least18 years of age
• Be physically located within theUnited States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating through Zoom and phone
• Be willing to participate in ongoing training and professional development
• Hold or be willing and able to obtain the appropriatestate Life & Health Insurance License

About Globe Life AO

Globe Life AO serves working families through supplemental life, accident, and health insurance solutions.

Our virtual business model allows representatives and leaders to build their careers remotely while receiving ongoingtraining, mentorship, technology, professional development, and performance‑based advancement opportunities.

Our culture emphasizesclient service, integrity, accountability, mentorship, professional growth, and leadership development.

100% Virtual Interview Process

Qualified applicants will first complete a briefcareer overviewcovering the opportunity, compensation structure, licensing requirements, training program, client process, and advancement opportunities.

Candidates interested in continuing will then have the opportunity to schedule alive virtual interview through Zoomwith our hiring team.

Ready to Lead From Home?

If you’re ready to turn yourcustomer‑service experience into a leadership career, develop other professionals, serve working families, and create long‑term growth opportunities from home, we’d like to hear from you.

Work From Home. Lead People. Serve Families. Grow Your Career.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission‑based and performance‑driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre‑licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self‑motivated, coachable, comfortable working independently, and interested in a performance‑based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.