Entry-Level Remote Customer Care Representative

American Income Life; United States; Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

100% Remote Work

Comprehensive training

Licensing guidance

Mentorship

Leadership development

Weekly coaching

Performance bonuses

Flexible scheduling

Job summary

AO Globe Life is hiring for an Entry-Level Remote Customer Care Representative to join our growing virtual team. You will meet with individuals and families through scheduled Zoom and phone appointments, answer questions about available benefits, identify coverage needs, assist with enrollment, and provide ongoing client service.

This fully remote role combines customer service, relationship management, benefits education, and consultative sales in a flexible, work-from-home environment.

Qualifications

• Excellent verbal and written communication across Zoom and phone
• Strong customer service and relationship-building abilities
• Comfort conducting virtual client appointments
• Willingness to learn licensing and onboarding processes
• Self-motivated and coachable in a remote setting

Responsibilities

• Conduct scheduled client appointments via Zoom and phone
• Explain life, accident, and supplemental health benefits to clients
• Provide needs-based recommendations and guide enrollment
• Maintain accurate client records and follow company procedures
• Support ongoing client relationships and post-enrollment service

Skills

Communication skills

Customer service

Remote work

Relationship-building

Job description

Entry-Level Remote Customer Care Representative

Company: AO Globe Life
Location: 100% Remote – United States
Job Type: Full-Time | Flexible Schedule | Training & Mentorship Provided
Experience: Entry-Level Candidates Welcome

Build a Meaningful Career While Helping Working Families

Are you looking for a work-from-home career where you can help people, build lasting relationships, develop professionally, and create long-term earning potential?

AO Globe Life is seeking motivated, service-oriented professionals to join our growing virtual team as Remote Client Benefits Representatives.

You’ll meet with individuals and families through scheduled Zoom and phone appointments, answer questions about available benefits, identify coverage needs, assist with enrollment, and provide ongoing client service.

This position combines customer service, relationship management, benefits education, and consultative insurance sales in a fully remote environment.

Whether you’re an experienced professional or exploring a new career path, we provide comprehensive training, licensing guidance, mentorship, and ongoing development.

No previous insurance experience is required.

Opportunity Highlights

• 100% Remote – Work From Home
• Qualified Client Opportunities Provided
• No Lead Purchasing Required
• Weekly Performance-Based Pay
• Performance Bonuses & Renewal Income Opportunities
• Flexible Scheduling
• Comprehensive Training & Licensing Guidance
• Leadership Development & Career Advancement

What You’ll Do

As a Remote Insurance & Client Benefits Representative, you’ll work directly with clients throughout the benefits and enrollment process.

Client Service & Benefits Support

• Conduct scheduled client appointments through Zoom and phone
• Connect with individuals and families seeking benefit information
• Learn about each client’s needs and financial protection goals
• Explain available life, accident, and supplemental health insurance benefits
• Answer questions about coverage options and policy features
• Provide personalized, needs-based recommendations
• Guide clients through applications and enrollment
• Assist with required documentation

Ongoing Client Relationships

• Build long‑term relationships through exceptional service and consistent communication
• Conduct policy reviews when appropriate
• Assist with beneficiary updates and policy service requests
• Provide ongoing support after enrollment
• Maintain organized and accurate client records
• Follow applicable company procedures and regulatory requirements

Professional Development

• Participate in structured virtual onboarding
• Attend weekly coaching and training sessions
• Receive mentorship from experienced leaders
• Develop communication, presentation, and relationship-management skills
• Build insurance product and industry knowledge
• Participate in leadership development opportunities

100% Remote Work

Work from home while remaining connected to a collaborative virtual organization.

You’ll have the opportunity to:

• Work remotely within the United States
• Eliminate the daily commute
• Conduct client appointments virtually
• Use modern digital business and communication tools
• Receive remote coaching, training, and team support
• Build greater flexibility into your professional life

Qualified Client Opportunities

Representatives have access to company-provided client opportunities, including individuals who have expressed interest in receiving information about available benefits.

This allows you to focus your time on:

• Scheduled client consultations
• Benefits education
• Customer service
• Needs‑based recommendations
• Enrollment assistance
• Relationship building
• Long‑term client support

No purchasing leads is required.

Weekly Pay & Performance-Based Earning Potential

This is a commission-based insurance opportunity rather than an hourly or salaried customer service position.

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives
• Performance recognition programs

Earning potential is not capped by a predetermined salary; however, income depends on individual activity, production, and results.

Individual earnings vary, and no specific income level is guaranteed.

Comprehensive Training & Licensing Guidance

No Insurance Experience Required

We welcome motivated candidates from a wide variety of professional backgrounds.

Training and development may include:

• Virtual onboarding
• Insurance product education
• Client needs assessment
• Customer service development
• Consultative sales training
• Virtual presentation skills
• Enrollment procedures and systems
• Relationship management
• Weekly coaching
• One‑on‑one mentorship
• Leadership development

Candidates who are not currently licensed will receive guidance through the applicable state Life & Health Insurance licensing process.

Career Growth & Leadership Development

AO Globe Life provides opportunities for representatives who demonstrate strong performance, consistency, professionalism, and leadership potential to continue advancing.

Career development opportunities may include:

• Training and mentorship
• Team development
• Leadership
• Management
• Professional development
• Senior leadership pathways

Advancement is based on performance, initiative, results, and demonstrated leadership—not simply seniority.

Benefits & Professional Support

Qualifying representatives may have access to:

• Health insurance reimbursement program
• Company-supported life insurance
• Renewal and residual income opportunities
• OPEIU Local 277 representation, where applicable
• Leadership development programs
• Professional conferences and events
• Virtual technology and business resources

Eligibility and qualification requirements apply to applicable programs.

Recognition & Incentives

Outstanding performance may qualify representatives for:

• Company-sponsored incentive travel
• Leadership conferences
• Performance awards
• Recognition programs
• Professional development experiences
• Additional advancement opportunities

Who We’re Looking For

We’re looking for individuals who demonstrate:

• Excellent verbal and written communication skills
• Strong customer service and relationship‑building abilities
• Positive and professional demeanor
• Self‑motivation and personal accountability
• Dependability and strong follow‑through
• Effective organization and time management
• Goal‑oriented mindset
• Strong problem‑solving skills
• Ability to work independently in a remote environment
• Comfort communicating through Zoom and phone
• Basic computer proficiency
• Coachability and willingness to learn
• Professionalism, reliability, and integrity

Experience That Transfers Well

Previous experience in any of the following areas is helpful but not required :

• Customer Service
• Client Success
• Client Relations
• Insurance
• Sales
• Banking
• Financial Services
• Healthcare
• Retail
• Hospitality
• Education
• Military
• Administrative Support
• Call Center Operations
• Business Development
• Account Management

We value communication, professionalism, integrity, coachability, and work ethic as much as previous industry experience.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop
• Maintain reliable high‑speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable conducting virtual client appointments
• Be willing to complete required training
• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Licensing guidance is available for candidates who are not currently licensed.

Interview Process

Qualified candidates will complete a brief career overview covering the position, client responsibilities, compensation structure, licensing requirements, training, and advancement opportunities.

Candidates interested in continuing will then have the opportunity to schedule a live Zoom interview with our hiring team.

The entire interview process is conducted virtually for convenience and accessibility.

Work From Home. Help Families. Build Relationships. Grow Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre‑licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self‑motivated, coachable, comfortable working independently, and interested in a performance‑based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.