Work From Home Customer Care Associate | Entry Level

Globe Life AIL - Lisa Russel; United States; Remote; USD 30,000 - 60,000; Part time

Benefits offered by this job

Weekly commissions

Performance bonuses

Fully remote work

Comprehensive training

Licensing guidance & mentorship

Job summary

AO – American Income Division of Globe Life is hiring a Work From Home Customer Care Associate (Entry Level) to help families understand life, accident, and related insurance benefits from a fully remote setting in the United States.

No prior insurance experience is required; the company provides comprehensive training, licensing guidance, mentorship, and ongoing professional development to build a successful remote-care career.

Qualifications

• Must be 18 years of age or older
• Be physically located within the United States
• Legal authorization to work in the United States
• Access to a reliable computer or laptop and high-speed internet
• Webcam and microphone capability
• Quiet, professional workspace
• Willing to complete required training and licensing
• Willing to obtain Life & Health Insurance license (licensing guidance provided)

Responsibilities

• Provide virtual member benefits information and enrollment assistance via Zoom and phone
• Answer questions clearly and professionally with a focus on client needs
• Maintain accurate digital records and documentation
• Build and sustain long-term relationships through proactive client service
• Guide clients through applications and licensing processes and provide ongoing support

Job description

Work From Home Customer Care Associate | Entry Level

Company: AO – American Income Division of Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible | Work From Home
Experience: Entry Level Welcome | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Incentives
Training: Full Training, Licensing Guidance & Mentorship Provided

Help Families. Build Relationships. Create a Career With Long-Term Potential.

Are you looking for a work-from-home career where you can help people, build meaningful relationships, and develop valuable professional skills while creating opportunities for long-term growth?

AO is seeking motivated, service-focused professionals to join our growing virtual team as Virtual Member Benefits Advisors.

In this role, you’ll meet virtually with individuals and families who have requested information about available benefits, help them understand their options, answer questions, assist with enrollment, and provide ongoing client support.

This opportunity combines customer service, member support, benefits education, relationship management, and consultative insurance sales in a fully remote environment.

No previous insurance experience is required.

We provide structured training, licensing guidance, mentorship, and ongoing professional development to help motivated individuals build the skills needed to succeed.

• 100% Remote / Work From Home

• Flexible Scheduling

• Qualified Client Opportunities Provided

• No Lead Purchasing Required

• No Traditional Cold Calling

• Weekly Commission-Based Pay + Performance Bonuses

• Renewal & Residual Income Opportunities

• Comprehensive Training & Mentorship

• Performance-Based Career & Leadership Advancement

About AO

AO operates within the American Income Division of Globe Life, serving working families, union members, associations, veterans, and their families.

Our representatives help individuals and families understand available life, accident, and supplemental health insurance benefits while providing professional service before, during, and after enrollment.

Our virtual business model allows representatives to serve clients from home while remaining connected through modern technology, structured training, mentorship, coaching, and team collaboration.

Our culture emphasizes service, integrity, accountability, professional development, and performance-based growth.

What You’ll Do

As a Virtual Member Benefits Advisor, you’ll serve as a trusted resource for prospective and existing clients throughout their benefits experience.

Member Service & Client Support

• Conduct scheduled virtual appointments through Zoom and phone

• Connect with individuals and families who have requested benefit information

• Ask questions to understand each client’s needs and priorities

• Answer questions clearly, accurately, and professionally

• Provide personalized service throughout the client experience

• Follow up with clients regarding questions and service needs

• Maintain accurate digital records and documentation

• Build long-term relationships through trust, professionalism, and consistent communication

Benefits Education & Enrollment

Once properly licensed, you’ll:

• Explain available life, accident, and supplemental health insurance options

• Help clients understand coverage features and benefit choices

• Identify individual and family financial protection needs

• Provide needs-based recommendations

• Guide clients through applications and enrollment

• Assist with required documentation

• Help clients understand the coverage they select

• Provide continued support after enrollment

Our approach is centered on education, service, relationships, and helping clients make informed decisions.

Qualified Client Opportunities

Spend more time helping clients and less time searching for people to contact.

Representatives work with qualified client opportunities, including individuals and families who have requested information regarding available benefits.

This allows you to focus on:

• Scheduled virtual consultations

• Benefits education

• Needs-based conversations

• Enrollment assistance

• Relationship building

• Follow-up and ongoing client service

No traditional cold calling or purchasing leads is required.

100% Remote / Work From Home

Build your career from home while connecting virtually with clients, teammates, mentors, and leadership.

The remote environment offers:

• No daily commute

• Virtual client appointments

• Online training and coaching

• Collaborative virtual team environment

• Modern digital business systems

• Flexible scheduling opportunities

You’ll have greater flexibility while also being responsible for maintaining the consistency, availability, organization, and accountability necessary to serve clients and achieve your professional goals.

Weekly Performance-Based Compensation

This is a commission-based independent contractor opportunity—not an hourly or salaried customer service position.

Compensation opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal and residual income opportunities

• Leadership incentives as applicable

• Recognition programs

• Additional performance rewards

There is no predetermined cap on commission-based production; however, compensation is directly tied to individual activity, production, consistency, and results.

Individual earnings vary. No specific income level is guaranteed.

Comprehensive Training & Mentorship

We provide structured training and ongoing professional support designed to help motivated individuals learn the business and develop professionally.

Training may include:

• Structured virtual onboarding

• Product and benefits education

• Client service development

• Virtual appointment preparation

• Consultative sales training

• Enrollment systems and procedures

• Communication and presentation development

• Weekly virtual coaching

• One-on-one mentorship

• Leadership development

• Ongoing professional education

You’ll have the opportunity to develop transferable skills in communication, customer service, relationship management, sales, organization, problem-solving, and leadership.

Insurance Licensing

You do not need to already hold an insurance license to apply.

Because this role involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure.

Licensing guidance and support are provided.

Career Growth & Leadership Development

At AO, advancement is based on performance, consistency, initiative, professional development, and demonstrated leadership ability—not simply tenure.

As you progress, you’ll have opportunities to strengthen skills in:

• Client relationship management

• Communication and presentation

• Customer service

• Business development

• Coaching and mentorship

• Team development

• Performance accountability

• Leadership

Motivated, high-performing representatives may have opportunities to advance into:

Member Benefits Advisor > Trainer/Mentor > Team Leader > Management > Advanced Leadership

Advancement is earned through performance and development and is not guaranteed.

Benefits & Professional Resources

Qualifying representatives may have access to:

• Medical reimbursement program

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• Leadership development programs

• Professional coaching and mentorship

• Virtual business technology and resources

• Professional conferences and development events

Eligibility requirements and qualification periods may apply.

Recognition & Incentive Opportunities

Strong performance may also qualify representatives for:

• Company-sponsored incentive travel

• Leadership conferences

• Professional development events

• Performance contests

• Recognition programs and awards

• Team experiences

• Additional advancement opportunities

Who We’re Looking For

• Excellent verbal and written communication skills

• Strong customer service and relationship-building abilities

• Active listening and problem-solving skills

• Positive, professional attitude

• Self-motivation and personal accountability

• Strong organization and time management

• Dependability and consistent follow-through

• Professionalism and integrity

• Ability to work independently from home

• Comfort using Zoom and virtual technology

• Ability to collaborate within a remote team

• Coachability and openness to feedback

• Goal-oriented mindset

• Commitment to continuous personal and professional growth

• Genuine interest in helping individuals and families

We value communication skills, professionalism, attitude, work ethic, and coachability as much as previous experience.

Experience That Transfers Well

Previous insurance experience is not required.

Experience in any of these areas may transfer well:

• Customer Service

• Member Services

• Client Relations

• Healthcare

• Hospitality

• Retail

• Education

• Administrative Support

• Banking

• Financial Services

• Call Centers

• Account Management

• Sales

• Military Service

• Leadership or Management

Recent graduates and motivated career changers are also encouraged to apply.

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be physically located within the United States

• Be legally authorized to work in the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable communicating with clients through Zoom and phone

• Be comfortable learning and using web-based technology

• Be willing to complete required training and professional development

• Be willing and able to obtain the appropriate state Life & Health Insurance License

Virtual Interview Process

Qualified applicants will first complete a brief career overview covering:

• Position responsibilities

• Client opportunities

• Commission-based compensation

• Licensing requirements

• Training and mentorship

• Benefits and incentives

• Career and leadership advancement

Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.

All interviews are conducted virtually, making the process convenient and accessible from home.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.