Customer Relations Representative | Work From Home

AIL; Denver (CO); Remote; USD 40,000 - 75,000; Full time

Benefits offered by this job

Health Insurance Reimbursement

Company-Paid Life Insurance

Leadership Development Programs

Residual Income Opportunities

Career Advancement

Union Representation (where applicable

Job summary

Globe Life AO in the United States offers a 100% remote role as a Remote Client Success Specialist. You will build relationships with members, onboard new clients, and provide ongoing support for life, accident, and health insurance options.

Training, licensing guidance, and mentorship are provided. Applicants must be located in and authorized to work in the United States. No prior insurance experience is required, with leadership development and advancement opportunities.

Qualifications

• Excellent communication and strong interpersonal skills.
• Customer-focused and passionate about helping others.
• Self-motivated, dependable, and organized.
• Goal-oriented with strong problem-solving abilities.
• Comfortable working independently in a remote environment.
• Proficient with computers, Zoom, CRM systems and virtual tools.
• Eligible to obtain any required state life/health license.

Responsibilities

• Welcome and onboard new members via virtual Zoom and phone appointments.
• Connect with qualified members seeking benefit information.
• Educate clients on life, accident and supplemental health options.
• Assess needs and tailor benefit solutions.
• Answer questions and provide ongoing support.
• Review policies and assist with beneficiary updates.
• Maintain records and comply with standards.
• Participate in weekly coaching and mentorship.

Skills

Excellent communication

Interpersonal skills

Customer-focused

Self-motivated

Organized

Problem-solving

Remote work

Tools

Zoom

CRM systems

Job description

Customer Relations Representative | Work From Home

Company: Globe Life AO
Location: 100% Remote (United States)
Job Type: Full-Time | Flexible Schedule | Training & Mentorship Provided

Build Relationships. Help Families. Grow Your Career.

Are you looking for a work-from-home career where you can help people, build valuable professional skills, and enjoy unlimited growth potential?

Globe Life AO is seeking motivated Remote Client Success Specialists to provide exceptional customer service while helping veterans, labor union members, credit union members, associations, and their families understand and enroll in valuable life, accident, and supplemental health insurance benefits.

Whether you're starting your career or bringing experience from customer service, healthcare, retail, hospitality, banking, education, military service, or sales, we'll provide the training, mentorship, licensing guidance, and support needed to help you succeed.

Why You'll Love This Opportunity

• 100% Remote Work

• Qualified Leads Provided – No Cold Calling

• Weekly Pay + Performance-Based Bonuses

• No Experience Required

• Comprehensive Training & Mentorship

• Leadership Development & Career Advancement

About Globe Life AO

For more than 70 years, Globe Life AO has proudly served working families by providing trusted life, accident, and supplemental health insurance solutions.

Our company is built on integrity, exceptional customer service, and developing leaders from within. We invest in our people through ongoing coaching, mentorship, and professional development.

Our Mission

Protect Every Child. Serve All Working People.

What You'll Do

As a Remote Client Success Specialist, you'll build long-term relationships with members while providing outstanding service throughout their experience.

Responsibilities include:

• Welcome and onboard new members through virtual Zoom and phone appointments.

• Connect with qualified members who have requested benefit information.

• Educate clients on life, accident, and supplemental health insurance options.

• Assess client needs and recommend personalized benefit solutions.

• Answer client questions and provide ongoing customer support.

• Conduct policy reviews and assist with beneficiary updates.

• Maintain accurate records while following company and state compliance standards.

• Participate in weekly coaching, mentorship, and leadership development.

Why Join Globe Life AO?

100% Work From Home

Work remotely anywhere in the United States.

Weekly Pay + Unlimited Income Potential

Earn weekly income through uncapped commissions, bonuses, renewals, and long-term residual income opportunities.

Flexible Schedule

Create a work schedule that supports your personal goals and work-life balance.

Qualified Warm Leads

No cold calling. Focus on helping members who have already requested information.

Comprehensive Training

Receive:

• Virtual onboarding

• Licensing guidance

• One-on-one coaching

• Weekly mentorship

• Ongoing professional development

Career Advancement

Advance into leadership and management opportunities based on performance—not tenure.

Benefits

• Health Insurance Reimbursement

• Company-Paid Life Insurance

• Leadership Development Programs

• Residual Income Opportunities

• Career Advancement

• OPEIU Local 277 Union Representation (where applicable)

Recognition & Incentives

Top performers may qualify for:

• Leadership conferences

• Company-sponsored incentive trips

• Performance bonuses

• Recognition awards

• Professional development opportunities

Who We're Looking For

We're seeking individuals who are:

• Excellent communicators with strong interpersonal skills.

• Customer-focused and passionate about helping others.

• Self-motivated, dependable, and organized.

• Goal-oriented with excellent problem-solving abilities.

• Comfortable working independently in a remote environment.

• Proficient with computers, Zoom, CRM systems, and virtual communication tools.

• Eligible to obtain any required state insurance license.

Experience in customer service, client success, customer support, retail, hospitality, healthcare, banking, education, military, administration, insurance, call centers, or sales is welcomed—but not required.

Why Globe Life AO?

• 70+ years serving working families.

• Backed by the strength and stability of Globe Life.

• A culture built on integrity, mentorship, collaboration, and promoting from within.

• Clear pathways into leadership and long-term career growth.

• A rewarding opportunity to help families while building your own future.

Interview Process

All interviews are conducted virtually through Zoom, providing a convenient, professional, and accessible hiring experience.

Applicants must be physically located in and legally authorized to work in the United States.

Globe Life AO

Work From Home. Help Families. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.