Customer Care & Admin Operations Associate

Johnson, Mirmiran & Thompson, Inc.; Kansas City (MO); On-site; USD 36,000 - 42,000; Full time

Job summary

Numotion is seeking an NCCC Assistant to be the primary contact for the National Customer Care Center, coordinating supportive services for field support and Numotion locations while handling administrative tasks with discretion. You will answer the care line, route grievances, relay recall directives, and support multiple departments.

Strong communication and organizational skills are essential for success in a fast-paced environment.

Qualifications

• Associate’s degree in a related field or an equivalent combination of education and related experience may be considered.
• Strong computer skills in word processing, spreadsheet applications, database, web base, presentation, and graphic design.

Responsibilities

• Answer the National Customer Care line and route all customer grievances from the 1.800 phone line to the appropriate team members and leadership.
• Work directly with service and repair leadership to communicate all manufacturer recall directives.
• Support all Numotion departments and locations with phone rollover activity.
• Complete callback requests and assign voicemails within Numotion metric threshold.
• Assist customers with completing Numotionlistens.com survey.
• Triage and forward erratic driving complaints to Customer Experience Team.
• Assist Numotion customers with basic demographic/scheduling status questions/concerns in a friendly/timely manner.

Skills

Strong computer skills

Education

Associate’s degree or equivalent

Job description

Numotion is seeking an NCCC Assistant to be the primary contact for the National Customer Care Center, coordinating supportive services for field support and Numotion locations while handling administrative tasks with discretion. You will answer the care line, route grievances, relay recall directives, and support multiple departments.

Strong communication and organizational skills are essential for success in a fast-paced environment.