Data Engineer

Johnson, Mirmiran & Thompson, Inc.; Kansas City (MO); On-site; USD 36,000 - 42,000; Full time

Job summary

Numotion is seeking an NCCC Assistant to be the primary contact for the National Customer Care Center, coordinating supportive services for field support and Numotion locations while handling administrative tasks with discretion. You will answer the care line, route grievances, relay recall directives, and support multiple departments.

Strong communication and organizational skills are essential for success in a fast-paced environment.

Qualifications

• Associate’s degree in a related field or an equivalent combination of education and related experience may be considered.
• Strong computer skills in word processing, spreadsheet applications, database, web base, presentation, and graphic design.

Responsibilities

• Answer the National Customer Care line and route all customer grievances from the 1.800 phone line to the appropriate team members and leadership.
• Work directly with service and repair leadership to communicate all manufacturer recall directives.
• Support all Numotion departments and locations with phone rollover activity.
• Complete callback requests and assign voicemails within Numotion metric threshold.
• Assist customers with completing Numotionlistens.com survey.
• Triage and forward erratic driving complaints to Customer Experience Team.
• Assist Numotion customers with basic demographic/scheduling status questions/concerns in a friendly/timely manner.

Skills

Strong computer skills

Education

Associate’s degree or equivalent

Job description

JOB PURPOSE

The NCCC Assistant is the primary contact for National Customer Care Center. This role communicates, directs, and coordinates supportive services for the field support and Numotion locations. In addition, this position performs administrative and clerical tasks as necessary to meet company objectives and goals while maintaining confidentiality in all areas of knowledge of business and organizational matters.

KEY RESPONSIBILITIES

• Answer the National Customer Care line and route all customer grievances from the 1.800 phone line to the appropriate team members and leadership.
• Work directly with service and repair leadership to communicate all manufacturer recall directives.
• Support all Numotion departments and locations with phone rollover activity.
• Complete callback requests and assign voicemails within Numotion metric threshold.
• Assist customers with completing Numotionlistens.com survey.
• Triage and forward erratic driving complaints to Customer Experience Team.
• Assist Numotion customers with basic demographic/scheduling status questions/concerns in a friendly/timely manner.
• Assist customers and clinicians with MyNumotion App access/reset.
• Complete all call dispositions properly.
• Prioritize and plan work activities; use time efficiently and effectively; take initiative on projects and day to day activities; follow up on projects and activities as needed.
• Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions.
• Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; able to read and interpret written information.
• Work well either alone or with a team; balance team and individual responsibilities; put success of team above own interests; support everyone’s efforts to succeed.
• Complete administrative tasks correctly and on time; support organization’s goals and values.
• Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.
• Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan.
• Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments and communication.
• Perform other related duties as assigned.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

LEADERSHIP PRINCIPLES BEHAVIORS

• Accountability
• Personal Impact
• Clear VisionExternal Focus

QUALIFICATIONS, SKILLS, AND EXPERIENCE

• Associate’s degree in a related field or an equivalent combination of education and related experience may be considered.
• Strong computer skills in the areas of word processing, spreadsheet applications, database, web base, presentation, and graphic design.

COMPETENCIES AND PREFERRED QUALIFICATIONS

• Bilingual preferred.
• Ability to perform each essential duty satisfactorily.
• Ability to read, analyze, and interpret general business periodicals, professional journals, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL REQUIREMENTS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to meet essential functions of the position with reasonable accommodations, as necessary.
• Ability to sit for long periods of time.
• Must be highly mobile, able to access all areas of the premises.
• Ability to work overtime as necessary.
• Occasionally required to stand; walk and reach with hands and arm.

BENEFITS

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.