Director of Operations, Order Processing & Customer Care

Numotion; Houston (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Short-term and Long-term Disability

401(k) Plan

Life Insurance

Job summary

Numotion, the nation’s largest provider of mobility products and services, seeks a Director of Operations Order Processing to lead the Customer Care Coordinators across multiple locations. You will ensure timely, accurate order processing and superb customer service while driving process improvements.

You will hire, coach, and develop staff, coordinate procurement and delivery of equipment, and partner with cross-functional leaders to meet revenue and service goals in a fast-paced, regulated

Qualifications

• Bachelor’s degree in related field or equivalent combination of experience and education.
• Minimum of five years of operational work experience and/or training.
• Minimum of two years of leadership development experience, including leadership, mentoring and/or coaching.
• Ability to remain focused while handling multiple tasks, responsibilities, and projects.

Responsibilities

• Lead and direct the order processing team, assuring an elevated level of customer satisfaction and retention.
• Hire, develop, coach, and manage staff performance.
• Work cross functionally to coordinate equipment procurement and delivery, to assure quality and timely provision of service.
• Manage Orders in Process (OIP) meetings and delivery planning for equipment orders, as well as assess balance load of OIP to maintain order processing efficiency.
• In conjunction with all other Numotion departments, address and resolve escalations in the timeframes outlined in procedures.
• Direct quality and timely assistance for customers (including fielding phone calls, entering, and maintaining accurate data in order processing system, scheduling appointments).
• Work with staff to increase customer satisfaction and improve turnaround times.
• Lead and implement Numotion best practices and drive universal operational processes within the territory.

Skills

Leadership experience

Multi-tasking

Operational experience

Education

Bachelor's degree or higher

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Numotion, the nation’s largest provider of mobility products and services, seeks a Director of Operations Order Processing to lead the Customer Care Coordinators across multiple locations. You will ensure timely, accurate order processing and superb customer service while driving process improvements.

You will hire, coach, and develop staff, coordinate procurement and delivery of equipment, and partner with cross-functional leaders to meet revenue and service goals in a fast-paced, regulated