Customer Care Admin - Front Desk & Mail Ops

Archwell Capital; California (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Archwell Capital is seeking a Customer Care Admin to handle incoming calls, process mail into the case management system, and ensure timely forwarding to the appropriate staff. The role also involves document scanning, funds delivery, and strict adherence to attendance policies.

Ideal candidates will have a high school diploma, strong English reading/writing skills, and attention to detail necessary for office administration duties in a professional environment.

Qualifications

• Customer service orientation is essential.
• Proven data entry accuracy and speed.
• Ability to maintain regular and punctual attendance.

Responsibilities

• Open, review, scan mail into the case management system and forward timely based on mail type.
• Answer incoming calls and forward to appropriate personnel.
• Scan all original documents and deliver to trustee sale clerk for retention in fireproof safe or cabinet.
• Deliver third party funds to SVP of Accounting Services for direction.
• Perform data entry tasks.
• Maintain regular and punctual attendance.

Skills

Customer service

Data entry

Attendance punctuality

Education

High School Diploma

Job description

Archwell Capital is seeking a Customer Care Admin to handle incoming calls, process mail into the case management system, and ensure timely forwarding to the appropriate staff. The role also involves document scanning, funds delivery, and strict adherence to attendance policies.

Ideal candidates will have a high school diploma, strong English reading/writing skills, and attention to detail necessary for office administration duties in a professional environment.